Helga Erdei

• Serve as a strategic HR Business Partner supporting the Regional Office for Europe and the Global Services Centre in Budapest.
• Lead end-to-end talent acquisition processes, including job design, grading, recruitment panels, offers, and onboarding, ensuring fairness, diversity, and compliance with IFRC regulations.
• Provide HR advisory services to managers and staff, offering guidance on employee relations, performance management, and organizational transitions.
• Champion HR capacity building by assessing regional HR needs, delivering training, and fostering professional development across country and cluster HR focal points.
• Collaborate on organizational development initiatives, supporting NSs (Red Cross and Red Crescents) in implementing HR strategies and structural changes.
• Act as Officer in Charge during the absence of the Regional HR Manager, contributing to regional HR metrics, policy development, and emergency HR support.

• Executed recruitment projects within the IT industry in full compliance with GDPR and relevant labor regulations.
• Applied expert-level sourcing techniques across multiple platforms and channels to identify and engage top-tier talent.
• Recruited candidates across all seniority levels, including high-profile and executive-level roles.
• Proactively built and maintained specialized candidate pools to ensure readiness for future hiring needs.
• Delivered high-quality recruitment reports and provided clients with up-to-date market intelligence and insights.
• Mentored and trained junior colleagues, fostering their professional growth and enhancing team capabilities.

• Successfully managed end-to-end recruitment projects within the IT and Telecommunications sectors, delivering tailored talent solutions to meet complex client needs.
• Led the staffing of a newly established IT hub in Budapest , overseeing the full project lifecycle from initial planning to full operational readiness:

- Acted as the primary point of contact for all recruitment and labor-related inquiries , ensuring timely and compliant responses to both internal and external stakeholders.

- Provided strategic advice on employer branding and recruitment marketing , enhancing visibility and attractiveness of client organizations in competitive talent markets.

- Played a key role in defining and supporting the implementation of HR policies aligned with local labor laws and global best practices.

- Collaborated with hiring managers to define job requirements and identify country-specific talent pools and sourcing strategies.

- Delivered consultancy on job grading, compensation structures, and the integration of cafeteria benefit elements.

• Maintained strong relationships with active clients and prospects , offering senior-level stakeholder management and acting as a trusted Recruitment Business Partner.
• Oversaw people management activities including hiring, mentoring, and professional development of a team of 6–8 recruitment consultants .

• Managed a team of 4 recruitment consultants, providing ongoing mentoring, professional development, and operational support to ensure high performance and team cohesion.
• Recruited expert-level IT professionals across various domains, leveraging deep industry knowledge and advanced sourcing techniques.
• Oversaw key account management, maintaining strong client relationships and identifying new business opportunities to drive growth and expand service offerings.

• Managing full-scale recruitment process for Hungarian-based Shared Service Centers and multinational companies
• Sourcing, identifying and engaging talented candidates
• Interviewing candidates on consistent set of qualifications
• Evaluating applicants by discussing job requirements and applicant qualifications with hiring managers
• On-site recruitment consultant at TATA Consultancy Services: coordinating workforce planning meetings, advising hiring managers on resource planning, managing end-to-end recruitment processes for Finance and HR SSC related roles

• Supervised operations of service partners in BENELUX and Poland, maintaining regular and open communication in order to encourage greater employee accomplishments and progress in those regions
• Mediated between the helpdesk and service partners

• Delivering reliable customer service to customers in BENELUX
• Trained and mentored newcomers as a senior colleague, welcoming newcomers and offering support during their initial weeks
• Implemented new processes for continued improvement in the customer portal, allowing for increased efficacy

• Was first point of contact for customers from BENELUX
• Managed different kind of requests (order, complaints, etc) regarding electronic devices

• Supported customers from The Netherlands and India with IT services via phone and e-mail in Dutch and English