Henrietta Dr. Ladányi
Lawyer
Debrecen
Summary
Freshly graduated, gained more experience in trade and e-commerce, energetic, ready for challenges.
Longing and enthusiastic person.
Excellent communication skills and a people-oriented attitude.
Above-average organizational and problem-solving skills.
Characterized by decisive action, independence and precision.
Overview
4
4
years of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
International Buyer
Pepita Group Inc.
08.2023 - Current
- Research and identify new suppliers and vendors.
- Communicate with suppliers to negotiate best pricing on apparel and accessories.
- Build long-term supplier relationships with vendors to establish quality and competitive pricing.
- In order to be able to decide if a product is worth importing, I calculate the total product cost, which includes the net purchase price of the product, the cost of the customs burden based on the customs tariff number, EPR fee, environmental protection product fee, container shipping cost broken down by products, customs clearance fee.
- Coordinate the entire design and production process
researched for the best freight forwarder's offer - Prepare and provide the documents required for customs clearance.
- Analyze sales and inventory data to determine purchasing needs and reorder points.
- Prepare and analyze reports to track inventory and purchasing trends.
- Visit international fairs.
Operational Manager
Pepita Group Inc.
Szeghalom, Hungary
01.2021 - 10.2022
- Ran the Hungarian and the foreign (Romanian, Slovakian) customer service teams of 20-25 people and managed their daily tasks in a hybrid system (office & home office).
- Implemented CRM system for customer service for better performance and took part in planning and deciding related development needs.
- Reported to higher management
- Recruited, hired and trained new colleagues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized trainings for colleagues to improve their communicating tools.
- Improved team productivity through effective communication and training.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Rewrote total B2C communications with cooperating our CEO.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
Content Manager
Pepita Group Inc.
09.2020 - 12.2020
- Managed of a content team of 15-20 people in an office and online environment in parallel.
- Held responsible for the content appearing in the webshop (image, description, price).
- Assisted in the recruitment process by conducting interviews and evaluating writing samples of potential team members.
- Motivated our employees and team members to increase efficiency in our daily tasks.
- Found new content providers, contracted them, and managed their integration.
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
- Analyzed competitor websites to identify trends and opportunities for improvement in our own content strategy.
Call Center Representative
Pepita Group Inc.
05.2020 - 09.2020
- Responded to customer calls and emails to answer questions about products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided answers to incoming e-mails, Facebook & Instagram messages.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
J.D. - Law
University of Debrecen
Debrecen, Hungary 04.2001 - 06.2023
Skills
Cross-cultural communication
Currency exchange knowledge
Product Development Knowledge
Continuous Learning Attitude
Multi-tasking strength
Price Negotiations
Timeline
International Buyer
Pepita Group Inc.
08.2023 - Current
Operational Manager
Pepita Group Inc.
01.2021 - 10.2022
Content Manager
Pepita Group Inc.
09.2020 - 12.2020
Call Center Representative
Pepita Group Inc.
05.2020 - 09.2020
J.D. - Law
University of Debrecen
04.2001 - 06.2023
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