Htin Htin Htet Aung
Student
Debrecen,HB
Summary
Pursuing a Bachelor of Public Health degree at the University of Debrecen. Diploma in accounting and bookkeeping from UK LCCI Pearson. Five years of experience in customer service and technical support. Customer Service Representative at Ryanair airline, continuously enhancing skills in providing exceptional customer experiences. Enthusiastic about research in medicine, diet, and healthy lifestyle. Fascinated by epidemiology and biostatistics, motivating academic pursuits and future endeavors.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Call Center Representative
Ecoflow
Debrecen
07.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Airline Customer Service Agent
RYANAIR
Debrecen
02.2023 - 02.2024
- Utilized data analysis tools such as Excel spreadsheets, and CRM software programs like Salesforce and Zendesk for tracking trends occurring amongst ticket sales across various channels.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Analyzed, researched and resolved payment claims within required timeframes.
- Assessed financial risk associated with each case, balancing customer needs against potential losses for the organization.
Customer Service Representative
Fossil
Debrecen
09.2022 - 01.2023
- Boosted customer satisfaction rates by providing expert advice on best practices for Salesforce usage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Admin and Founder
Moon Dragon Boutique
Yangon
01.2020 - 06.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Increased sales revenue by developing and implementing effective sales strategies.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Technical Support Representative
ARK Corporate Group
Yangon
02.2018 - 12.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Covid-19 Contact Tracing Organizer
Ministry of Health, Myanmar
Pyay
12.2019 - 11.2020
- Increased community awareness of COVID-19 prevention measures through targeted outreach efforts and educational materials distribution.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
English Teacher
LINK Education Center
Pyay
02.2017 - 11.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Bachelor of Public Health - Public Health
University of Debrecen
Debrecen 09.2022 - Current
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Erasmus Plus
Kaunas 08.2023 - 8 2023
Diploma of Bookkeeping and Accounting - undefined
UK Pearson LCCI
Online 03.2017 - 11 2017
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Skills
Customer Service
Accomplishments
- Selected as a top student for JENESYS Cultural Exchange school program in 2017 and went to Japan
- Won the first prize for the Tobacco prevention poster and essay project, organized by Ministry of Public Health, Myanmar in 2018
- Got the first prize at Smile Dental Quiz at University of Dental Medicine, Yangon
Personal Information
- Place of Birth: Pyay
- Date of Birth: 04/11/00
- Gender: Female
- Nationality: Myanmar
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Burmese
Bilingual or Proficient (C2)
Hungarian
Beginner (A1)
German
Beginner (A1)
Certification
LCCI Bookkeeping and Accounting Certification
Interests
Epidemiology
Environmental Health
Biostatistics
Technical Support
Customer Service
Accounting
Timeline
Call Center Representative
Ecoflow
07.2024 - Current
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Erasmus Plus
08.2023 - 8 2023
Airline Customer Service Agent
RYANAIR
02.2023 - 02.2024
Customer Service Representative
Fossil
09.2022 - 01.2023
Bachelor of Public Health - Public Health
University of Debrecen
09.2022 - Current
Admin and Founder
Moon Dragon Boutique
01.2020 - 06.2022
Covid-19 Contact Tracing Organizer
Ministry of Health, Myanmar
12.2019 - 11.2020
Technical Support Representative
ARK Corporate Group
02.2018 - 12.2020
LCCI Bookkeeping and Accounting Certification
11-2017
Diploma of Bookkeeping and Accounting - undefined
UK Pearson LCCI
03.2017 - 11 2017
English Teacher
LINK Education Center
02.2017 - 11.2017
SCOUT and First Aid Certification Myanmar
09-2015
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