Htin Htin Htet Aung
Student
Debrecen,HB
Summary
Pursuing a Bachelor of Public Health degree at the University of Debrecen. Diploma in accounting and bookkeeping from UK LCCI Pearson. Five years of experience in customer service and technical support. Customer Service Representative at Ryanair airline, continuously enhancing skills in providing exceptional customer experiences. Enthusiastic about research in medicine, diet, and healthy lifestyle. Fascinated by epidemiology and biostatistics, motivating academic pursuits and future endeavors.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Call Center Representative
Ecoflow
Debrecen
2024.07 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Airline Customer Service Agent
RYANAIR
Debrecen
2023.02 - 2024.02
- Utilized data analysis tools such as Excel spreadsheets, and CRM software programs like Salesforce and Zendesk for tracking trends occurring amongst ticket sales across various channels.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Analyzed, researched and resolved payment claims within required timeframes.
- Assessed financial risk associated with each case, balancing customer needs against potential losses for the organization.
Customer Service Representative
Fossil
Debrecen
2022.09 - 2023.01
- Boosted customer satisfaction rates by providing expert advice on best practices for Salesforce usage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Admin and Founder
Moon Dragon Boutique
Yangon
2020.01 - 2022.06
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Increased sales revenue by developing and implementing effective sales strategies.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Technical Support Representative
ARK Corporate Group
Yangon
2018.02 - 2020.12
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Covid-19 Contact Tracing Organizer
Ministry of Health, Myanmar
Pyay
2019.12 - 2020.11
- Increased community awareness of COVID-19 prevention measures through targeted outreach efforts and educational materials distribution.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
English Teacher
LINK Education Center
Pyay
2017.02 - 2017.11
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Bachelor of Public Health - Public Health
University of Debrecen
Debrecen 2022.09 - Current
undefined
Erasmus Plus
Kaunas 2023.08 - 8 2023
Diploma of Bookkeeping and Accounting - undefined
UK Pearson LCCI
Online 2017.03 - 11 2017
undefined
Skills
Customer Service
Call Centre Work
Teaching English
Communication
Digital Transformation
First Aid
Accomplishments
- Selected as a top student for JENESYS Cultural Exchange school program in 2017 and went to Japan
- Won the first prize for the Tobacco prevention poster and essay project, organized by Ministry of Public Health, Myanmar in 2018
- Got the first prize at Smile Dental Quiz at University of Dental Medicine, Yangon
Personal Information
- Place of Birth: Pyay
- Date of Birth: 04/11/00
- Gender: Female
- Nationality: Myanmar
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Burmese
Bilingual or Proficient (C2)
Hungarian
Beginner (A1)
German
Beginner (A1)
Certification
LCCI Bookkeeping and Accounting Certification
Interests
Epidemiology
Environmental Health
Biostatistics
Technical Support
Customer Service
Accounting
Timeline
Call Center Representative
Ecoflow
2024.07 - Current
undefined
Erasmus Plus
2023.08 - 8 2023
Airline Customer Service Agent
RYANAIR
2023.02 - 2024.02
Customer Service Representative
Fossil
2022.09 - 2023.01
Bachelor of Public Health - Public Health
University of Debrecen
2022.09 - Current
Admin and Founder
Moon Dragon Boutique
2020.01 - 2022.06
Covid-19 Contact Tracing Organizer
Ministry of Health, Myanmar
2019.12 - 2020.11
Technical Support Representative
ARK Corporate Group
2018.02 - 2020.12
LCCI Bookkeeping and Accounting Certification
2017-11
Diploma of Bookkeeping and Accounting - undefined
UK Pearson LCCI
2017.03 - 11 2017
English Teacher
LINK Education Center
2017.02 - 2017.11
SCOUT and First Aid Certification Myanmar
2015-09