Ilemona Ijeoma Idoko
Sopron
Summary
Professional support specialist with solid foundation in delivering high-quality assistance and resolving technical issues. Known for strong focus on team collaboration and results-driven approaches. Reliable and adaptable, with proven skills in troubleshooting and customer service.
Overview
5
5
years of professional experience
Work History
After sales Customer Support Intern
EPTA
Budapest, Hungary
06.2025 - Current
- Recorded customer cases accurately in company system, ensuring comprehensive documentation for streamlined follow-up processes.
- Identified and recorded customer concerns, collaborating with internal teams to facilitate efficient problem-solving.
- Managed the escalation process for complex cases to regional managers to enhance operational efficiency.
- Provided responsive, compassionate support and well-structured written replies to foster positive customer experiences.
- Coordinated efforts with cross-functional teams to ensure efficient communication and information exchange.
ASSITANT SECRETARY
MINISTRY OF YOUTHS DEVELOPMENT
Abuja, Nigeria
12.2023 - 08.2024
- Organized and coordinated youth development seminars and workshops, managing all communication with participants, facilitators, and stakeholders.
- Developed presentation materials and workshop content to effectively communicate program objectives to diverse audiences.
- Prepared detailed reports and summaries of program outcomes for internal and external distribution using Microsoft Excel.
- Served as primary point of contact for community partners, guest speakers, and government officials.
- Oversaw fund disbursement for projects and provided transparent financial reporting.
JUNIOR PROJECT MANAGER
NGO
Abuja, Nigeria
09.2022 - 10.2023
- Crafted persuasive grant proposals to secure funding for organizational programs and awareness campaigns.
- Facilitated all logistical and communication elements of seminars to enhance speaker outreach and promote audience participation.
- Developed and executed autism awareness initiatives to foster public relations and strengthen community outreach efforts.
- Coordinated efforts with guest speakers, media contacts, and community leaders to optimize event exposure and influence.
LOGISTICS AND DISTRIBUTION MANAGER
HEDGEHOG
Poltava, Ukraine
04.2021 - 09.2022
- Coordinated efforts with procurement, sales, and warehouse teams to ensure seamless operations and timely product delivery.
- Developed and maintained strong relationships with key suppliers, ensuring reliable and cost-effective supply chain operations.
- Managed logistics for international shipments to guarantee compliance with customs regulations and enhance efficiency in border processing.
- Prepared reports and presentations for management on logistics performance and cost-saving initiatives.
- Exhibited exceptional organizational and communication skills while navigating a dynamic multinational environment.
Education
IN INTERNATIONAL ECONOMICS RELATIONS
POLTAVA UNIVERSITY OF ECONOMICS AND TRADE
Poltava, Ukraine06.2023
BSC - IN INTERNATIONAL ECONOMICS RELATIONS
POLTAVA UNIVERSITY OF ECONOMICS AND TRADE
Poltava, Ukraine06.2023
Skills
- Good public speaking skill obtained through the act of making presentations to managers at meetings
- Customer relationship expert and success
- Administrative Skill / Supply management
- Assisting/managing administrative positions and task
- Technical niche in the supply chain management system with SAP, Netsuite and TMS
- Travel arrangements
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Multitasking Abilities
- Effective communication
- Relationship building
- Interpersonal skills
LANGUAGE SKILLS
Other language(s)
ENGLISH C2 C2 C2 C2 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
After sales Customer Support Intern
EPTA
06.2025 - Current
ASSITANT SECRETARY
MINISTRY OF YOUTHS DEVELOPMENT
12.2023 - 08.2024
JUNIOR PROJECT MANAGER
NGO
09.2022 - 10.2023
LOGISTICS AND DISTRIBUTION MANAGER
HEDGEHOG
04.2021 - 09.2022
IN INTERNATIONAL ECONOMICS RELATIONS
POLTAVA UNIVERSITY OF ECONOMICS AND TRADE
BSC - IN INTERNATIONAL ECONOMICS RELATIONS
POLTAVA UNIVERSITY OF ECONOMICS AND TRADE