Imre Macsuga
Summary
Professional with strong background in managing key client relationships and driving business growth. Skilled in strategic planning, negotiation, and account management. Known for fostering team collaboration and adapting to evolving business needs. Expertise in customer retention, revenue optimization, and cross-functional coordination. Reliable, results-focused, and ready to deliver impactful outcomes.
Overview
16
16
years of professional experience
Work History
Senior Key Account Manager
Daktela Global
04.2022 - 06.2024
- Company Overview: SaaS Cloud-based /IT/TELCO company
- Market penetration in Hungary, strategic planning, leading the Hungarian Customer Account Experience
- B2B pre-sales, channel sales and active KAM
- Full sales-cycle management
- Close cooperation with marketing staff and country manager
- Exhibitions, networking regarding mutual PR activities
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Contracting
- Every (quarter completed over KPI figures) HU branch is over global average in most aspects (Incoming Lead closing rate is 22% according 2023)
- Rapidly growing Client base, retention rate on maximum level, no subscription cancelled by end users
- Strategic partnerships with key players in the market (resellers, integrators, CC and ERP providers)
- (OBI, Leziter, Magyar Vöröskereszt, K&H, ECO Family, WMC, etc.)
National Sales Manager
SIGNI
08.2021 - 03.2022
- Company Overview: Startup from scratch, - market penetration
- SaaS digital signature solutions
- Develop the legal background in accordance with EU and Hungarian law
- Creating sales strategies, building a significant B2B sales network through IT developer companies, integrators, resellers also seek opportunities to sell directly to end-users
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Lead generation, organize and hold sales sessions, negotiation, and contracting
- Coordination of internal and outsourcing expansion, recruiting new staff, marketing, support, etc
- Marketing activities
- Managing the full sales cycle from lead generation
- Continuous communication between cross-functional teams
- Achievements: Successful partnerships established ( Babér, Abacus, DIAGEO, Schneider Electric, e.g.)
Senior Sales Manager
Haris Digital
08.2020 - 12.2020
- Company Overview: Industry 4.0
- Saas IoT product, target market: manufacturing, production sites
- Managing the full sales cycle from acquisition to KAM
- Understanding market needs, identifying opportunities
- Industry 4.0
- SaaS IoT product, target market: manufacturing, production sites
Regional Sales & Project Manager - CEE
YTAB GROUP
09.2019 - 06.2020
- Acquisition of potential customers, mid-size to enterprise level
- Building sales databases, establish relationships with high-end decision-makers
- Organizing and attending on meetings, visiting and hosting partners
- Preparing and managing quotations and close the deals with contracting
- Full cycle sales and project management, pre- and post-calculations, procurement responsibility for tooling, materials, test run, sample approvals, e.g.
- Attending foreign and home country trade shows and exhibitions
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Achievements: New division development, surface treatment on metal parts. Customers: Siemens, Mediagnost, Reinhardt Kunststofftechnik, Volvo, Scania, e.g.
Customer Relations Specialist
Atento -BBVA Compass USA
12.2018 - 04.2019
- Customer service, calls, and emails, internal communication, issue solving- USA (95%) and Mexican market (5%)
- Mostly customer service, additional up, -and cross-selling on the field of banking and financial sector, risk analysis
- Achievements: Maximum QA score from the US Headquarter
Sales & Customer Service Manager
I. Macsuga & H K. Valencia Gonzalez Partnership / Central Cleaning Group
01.2015 - 08.2018
- Company Overview: Industrial cleaning profile -subcontractor in the construction industry
- Full sales-cycle management, quotes, conducting price negotiations, contracting and maintaining accounts
- Took ownership of customer issues and followed problems through to resolution.
- Managing a team of B2B subcontractors, fostering a positive work environment focused on teamwork, collaboration and excellence.
- Achievements: Long-term construction cleaning contracts, Clients: ADCO, Hutchinson Builders, etc.., Sites: Robina Town Centre, Federal Police Station- Coolangatta Airport, Southern Red Cross University, etc
General Manager
Star Australia Pty Ltd
12.2014 - 08.2018
- Self-managed company, teamed with tradesman subcontractors
- Profile: Built-in vacuum systems, alarm and intercom
- B2B/B2C/B2G business development
- Procurement, manufacturing, stock control, pricing
- Managed budget implementations, employee reviews, customer feedback evaluations, training, schedules, and contract negotiations.
- Service network -diagnosing issues by incoming calls, book appointments, coordinate subcontractors
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer loyalty.
- Achievements: Regular B2B deals, loyal clients in B2C, Government request to support regular service at State Library of Queensland Brisbane, constantly increasing turnover
Sales and Marketing Assistant
Australian Gem Opal Exporters Pty Ltd
01.2009 - 01.2012
- Arrange appointments, plan itineraries, and market research
- supporting owner's daily tasks
- Control and develop selling opportunities online, self-development
- Achievements:
- Boosted sales revenue by developing and implementing targeted communication strategies
Direct Sales Representative
Titanium Q Kft.
01.2008 - 01.2009
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- 100% direct sales, in convention centers and hotels
- audience up to 100 people per occassion
- Owned top sales rating in-house and I was responsible for trainer duties after 3 months
Education
TESOL Certificate -
01.2018
Certificate IV in Spoken and written English - Academic Level
The Eagle Academy
Broadbeach, Gold Coast01.2017
Certificate III in Spoken and written English -
The Eagle Academy
01.2016
Certificate IV Diploma - Bachelor of Business
Holmes College
01.2015
General English Intermediate Level -
Lloyds College
01.2012
Certificate in Office Software Applications -
01.2003
Skills
- Customer relations
- Communication
- Client onboarding
- Critical thinking and problem solving
- Contracting
- Decision making
- Teamwork
- Creativity
- Achiever-attitude
- Adaptability
- Client Vista
- Sales Force
- Pipedrive
- Problem-solving abilities
- Account presentations
- Hubspot
Languages
Hungarian
Proficient
C2
English
Advanced
C1
German
Elementary
A2
Spanish
Elementary
A2
References
References available upon request
Hobbies and Interests
- Travelling
- Strategic games
Personal Information
- Date of Birth: 10/03/84
- Nationality: Hungarian
- Driving License: B
Timeline
Senior Key Account Manager
Daktela Global
04.2022 - 06.2024
National Sales Manager
SIGNI
08.2021 - 03.2022
Senior Sales Manager
Haris Digital
08.2020 - 12.2020
Regional Sales & Project Manager - CEE
YTAB GROUP
09.2019 - 06.2020
Customer Relations Specialist
Atento -BBVA Compass USA
12.2018 - 04.2019
Sales & Customer Service Manager
I. Macsuga & H K. Valencia Gonzalez Partnership / Central Cleaning Group
01.2015 - 08.2018
General Manager
Star Australia Pty Ltd
12.2014 - 08.2018
Sales and Marketing Assistant
Australian Gem Opal Exporters Pty Ltd
01.2009 - 01.2012
Direct Sales Representative
Titanium Q Kft.
01.2008 - 01.2009
TESOL Certificate -
Certificate IV in Spoken and written English - Academic Level
The Eagle Academy
Certificate III in Spoken and written English -
The Eagle Academy
Certificate IV Diploma - Bachelor of Business
Holmes College
General English Intermediate Level -
Lloyds College
Certificate in Office Software Applications -
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