Summary
Overview
Work History
Education
Skills
Certification
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Languages
Accomplishments
Timeline
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Isabella Monteiro Guerra Silva

Budapest,Hungary

Summary

Experienced professional with a robust background in international relations, multichannel communication, and remote support capabilities. Proficient in market research, foreign policy analysis, and international relations understanding. Demonstrates a strong understanding of counterterrorism and international business acumen. Skilled in research proficiency and business development, with a career goal to leverage these competencies to drive impactful global initiatives.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Customer Specialist and Business Consultant

BindHQ
New York (Remote), United States
05.2024 - 10.2024
  • Regularly update and enhance support documentation and knowledge base to empower both customers and team members
  • Collaborate with teams to analyze business processes
  • Serve as the main point of contact for key accounts
  • Partner with the team to craft and deliver effective communication strategies for clients
  • Act as the primary contact for customer support, providing timely and effective solutions to client inquiries and issues.

Sales Expert

GLC Europe
Budapest, Hungary
07.2023 - 05.2024
  • Conduct thorough research to identify and connect with both new and existing clients
  • Craft and send customized email with offers for masterclasses in the pharmaceutical, biotechnological, and banking sectors
  • Perform detailed research on companies within these sectors to identify and engage key decision-makers.

Procurement Intern

Roche
Budapest, Hungary
08.2022 - 07.2023
  • Provide support by reviewing and prescreening incoming tickets
  • Utilize a ticketing system for incoming requests and issues


Business Development Intern

Artive
Budapest, Hungary
02.2022 - 06.2022
  • Propel business development by conducting in-depth market research and crafting strategic business proposals
  • Identify and create detailed lists of prospective investors and target
  • Evaluate emerging research areas to uncover future development
  • Perform thorough market analysis to assess the potential of various products

Bilingual Customer Service

Conduent
Sao Paulo, Brazil
08.2020 - 07.2021
  • Resolve systemic issues for clients within a leading company with and
  • Deliver outstanding customer support in both Brazilian Portuguese and English

Business Development, International and Institutional Relations

Investe São Paulo
São Paulo
04.2018 - 12.2019
  • Facilitate the prospecting of new investors for São Paulo State
  • Establish and maintain with mayors and
  • Assist in organizing and supporting meetings with national and international delegations
  • Prepare comprehensive reports on the economic between the São Paulo State and international companies and governments
  • Promote and communicate the company's proposals .

Education

Master's degree - International Relations and Affairs

Budapest Business School
Budapest, Hungary
09.2021 - 07.2023

Undergraduate - Geopolitics and Post-Cold War Conflicts

Ritsumeikan Asia University
Japan (Remote)
04.2022 - 09.2022

Undergraduate - Service Management

Ritsumeikan Asia University
Japan (remote)
04.2022 - 09.2022

Research Program BRICS Observer - BRICS

Fundação Getulio Vargas
Rio de Janeiro (Remote)
01.2020 - 01.2022

Degree - International Relations and Affairs

Universidade Anhembi Morumbi
Sao Paulo, Brazil
06.2020 - 06.2021

Bachelor of Arts - International Relations

Faculdades Integradas Rio Branco
Sao Paulo, Brazil
01.2016 - 07.2020

Skills

  • International Human Rights
  • Multichannel communication
  • Remote support capabilities
  • Market research
  • Foreign policy analysis
  • International relations understanding
  • Counterterrorism understanding
  • International business understanding
  • Research proficiency
  • Business development

Certification

  • Introduction to Human Rights by ESRI - Escola Superior de Relações Internacionais
  • Introduction to International Security by ESRI - Escola Superior de Relações Internacionais
  • BRICS and the Challenges of Multilateralism by ESRI - Escola Superior de Relações Internacionais
  • Geopolitics of the Middle East by ESRI - Escola Superior de Relações Internacionais
  • Russian Foreign Policy by ESRI - Escola Superior de Relações Internacionais
  • AI and the Workforce: A Deep Dive with Aneesh Raman and Alex Swartsel by LinkedIn
  • Closing the Green Skills Gap to Power a Greener Economy and Drive Sustainability by LinkedIn
  • Decision Intelligence by LinkedIn
  • Privacy, Governance, and Compliance: Data Sharing by LinkedIn
  • Cybersecurity Policy Foundations by Infosec
  • Data Privacy Fundamentals by Northeastern University
  • Digital Footprint by The University of Edinburgh
  • International Business I by The University of New Mexico
  • International Business II by The University of New Mexico
  • Geopolitics and its Intercultural Movements by Fundação Instituto de Administração
  • Homeland Security & Cybersecurity Connection by University of Colorado
  • Terrorism and Counterterrorism: Comparing Theory and Practice by Leiden University
  • Foundations of Marketing Practice for Non-Majors by the University of North Texas

Languages

Portuguese
Native
English
Advanced (C1)
Korean
Elementary (A2)
Spanish
Elementary
Hungarian
Elementary (A2)

Accomplishments

  • Shaping the Common Foreign and Security Policy of the European Union – an Identity Economics Perspective – APOSZTRÓF (Aug 2024)
  • A Tool of the South Korean Country Branding – A Comparative Study with Brazil, Hungary, and Türkiye – Budapesti Gazdasági Egyetem Külkereskedelmi (Jul 2023)
  • A Guerra Existe e é Nossa Vizinha – SóSergipe (Feb 2022)

Timeline

Customer Specialist and Business Consultant

BindHQ
05.2024 - 10.2024

Sales Expert

GLC Europe
07.2023 - 05.2024

Procurement Intern

Roche
08.2022 - 07.2023

Undergraduate - Geopolitics and Post-Cold War Conflicts

Ritsumeikan Asia University
04.2022 - 09.2022

Undergraduate - Service Management

Ritsumeikan Asia University
04.2022 - 09.2022

Business Development Intern

Artive
02.2022 - 06.2022

Master's degree - International Relations and Affairs

Budapest Business School
09.2021 - 07.2023

Bilingual Customer Service

Conduent
08.2020 - 07.2021

Degree - International Relations and Affairs

Universidade Anhembi Morumbi
06.2020 - 06.2021

Research Program BRICS Observer - BRICS

Fundação Getulio Vargas
01.2020 - 01.2022

Business Development, International and Institutional Relations

Investe São Paulo
04.2018 - 12.2019

Bachelor of Arts - International Relations

Faculdades Integradas Rio Branco
01.2016 - 07.2020
Isabella Monteiro Guerra Silva