Iulian Paragina
Customer Service Level II
Budapest, Zoltan Utca 12
Summary
Motivated and detail-oriented professional with a background in dentistry and nearly 4 years of experience in customer service. Proven ability to communicate effectively with clients and colleagues, fostering long-term relationships and delivering high levels of customer satisfaction. Skilled in managing client expectations, resolving issues efficiently, and maintaining productive partnerships. Adept at working in fast-paced environments with a strong focus on professionalism, empathy, and results.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Dental Expert - Service Customer II
Formlabs
07.2023 - Current
- Maintained and nurtured strong relationships with partners and clients, ensuring consistent engagement, trust, and long-term satisfaction through proactive communication and support.
Served as point of escalation for complex customer issues, securing timely and effective resolutions that enhanced client retention.
Represented Customer Services at European dental trade shows, strengthening key partner relationships and promoting brand trust.
Recognized by Formlabs US leadership for excellence and adaptability in guiding team performance and customer outcomes.
Trained and coached new agents, promoting service excellence and consistency across customer touchpoints.
Coordinated with cross-functional teams to optimize service delivery and enhance the partner experience.
Dental Agent
Formlabs
01.2022 - 07.2023
- Provided extensive, technical and in-depth information into product specifications to customers when required.
- Kept up to date in product changes, developments and issues resolved to efficiently answer customer queries.
- Fostered a positive team environment, encouraging colleagues to share best practices and improve service levels.
- Assisted in the upselling of additional, upgrades or higher value products by communicating deals throughout conservations.
- Made suggestions and recommendations to customers based on issue or complaint description.
- Coordinated with logistics team to ensure timely delivery of products, keeping customers informed of any delays.
- Helped customers resolve difficulties using attentive listening skills and clever problem-solving.
- Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
- Monitored social media and online forums to address customer service inquiries and protect brand reputation.
- Addressed and resolved customer complaints in a timely, efficient and helpful manner.
- Processed customer orders, returns, and exchanges with precision and professionalism, maintaining high service standards.
Dental Technician
OxiDental
10.2019 - 09.2021
- Adapted quickly to new dental fabrication techniques, enhancing service offerings.
- Fabricated various dental appliances, including crowns, bridges, and dentures, adhering to dentist prescriptions.
- Reviewed orders, instructions and prescriptions to complete work to exact specifications.
- Analysed dental appliance failures to identify causes and implement corrective actions.
- Led initiatives to reduce waste and optimise resource use in the dental laboratory.
- Kept laboratory areas clean and organised for excellent department safety and efficiency.
- Created models of patients' mouths by pouring plaster into dental impressions and allowing plaster to set for accurate prosthetic creation.
- Collaborated with dentists to confirm design specifications and adjustments for customised patient care.
- Advised clients on suitable dentistry prosthetics to meet budget and quality requirements.
- Troubleshot technical issues in dental appliance design, ensuring timely resolution.
- Conducted detailed assessments of dental impressions and models for appliance construction.
Education
Dental technician - Medicine and Pharmacy
University of Oradea
Business and economics
Colegiul Tehnic Ioan Ciordas Beius
Skills
- Partner Relationship Management – Building and maintaining trusted, long-term partnerships to drive mutual success
- Strategic Communication – Clear, persuasive communication tailored to diverse stakeholders and channels
- Active Listening & Problem Solving – Understanding partner needs and resolving issues with precision and empathy
- Project Coordination & Deadline Management – Executing partner-related initiatives with efficiency and accountability
- CRM & Productivity Tools – Proficient in MS Office, Google Workspace, and CRM systems for seamless account handling
- Trade Show Representation – Experienced and available to represent the company at industry events and partner meetings across Europe
Interests
Travelling
Timeline
Dental Expert - Service Customer II
Formlabs
07.2023 - Current
Dental Agent
Formlabs
01.2022 - 07.2023
Dental Technician
OxiDental
10.2019 - 09.2021
Dental technician - Medicine and Pharmacy
University of Oradea
Business and economics
Colegiul Tehnic Ioan Ciordas Beius
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