Iven Miguel Conceição Pinto Rosa
Portimão,Portugal
Summary
Accounts Receivable Supervisor with 10+ years of experience in AR operations, team leadership, SAP ERP, and cash flow optimization. Expert in AR ageing, dispute resolution, KPI monitoring, and process improvement within international, target‑driven environments.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Supervisor Accounts Receivable
Pestana Hotel Group
Portimão, Portugal
2023.09 - Current
- AR Global Process Owner for implementation SAP S/4HANA, KPI definition.
- Own and standardize end‑to‑end AR processes, driving continuous improvement and automation initiatives.
- Manage global customer portfolios to ensure timely debt collection, optimized cash flow, and business profitability.
- Analyze customer accounts and maintain ongoing communication with internal and external stakeholders.
- Monitor AR ageing, enforce defined payment terms, and ensure compliance with month‑end closing deadlines.
- Validate and resolve billing discrepancies, disputes, and customer complaints.
- Identify and close process and system gaps through targeted improvement projects.
- Develop, implement, and monitor AR KPIs to support performance tracking and decision‑making.
Internal Control & Processes Coordinator
Sanofi Portugal
Lisbon, Portugal
2022.11 - 2023.07
- Led annual Control Self‑Assessment and remediation planning
- Implemented and maintained Internal Control Framework aligned with Group standards
- Supported process owners in documenting procedures and controls
- Coordinated remediation and reporting for internal and external audits
- Participated in SOX certification and internal control reinforcement initiatives
Collections Team Lead
Sanofi Business Services
Budapest, Hungary
2020.09 - 2022.11
- Supervised and coached Collections Analysts, including onboarding and training
- Ensured timely escalation of critical issues and regular team communication
- Drove process improvements, automation initiatives, and global projects
- Supported transitions and collaboration with local entities
- Delivered KPI and cash flow targets and contributed to reporting standardization
Senior Collections Analyst (Portugal)
Sanofi Business Services
Budapest, Hungary
2019.08 - 2020.09
- Reviewing ageing reports, perform collection and dunning
- Dispute & Claim Management: create disputes identified by Collections and manage dispute resolution
- Contributing to business and customer collection strategy reviews
- Developing expert level knowledge of the activities in scope as well as local knowledge of entities in scope
- Participating in transition of Cash Application activities for Italy and in the project for process automation
- Transition of Collection activities for Iberia
Senior Credit & Collections Analyst (USA)
Flowserve Shared Services
Budapest, Hungary
2018.02 - 2019.08
- Co‑led AR team activities and supported process improvement initiatives
- Maintained strong cash flow through efficient collections
- Monitored AR portfolios for trends, risks, and warning signs
- Released customer orders from credit block and monitored payment terms
- Partnered with Sales and Customer Service to resolve deductions, disputes, and claims
Fixed Assets Accountant
Vodafone Shared Services
Budapest, Hungary
2017.02 - 2018.01
- Perform professional accounting work involving compilation, consolidation, and analysis of financial data, preparation of journal entries
- Draft segments of statements and reports
- Work involves reconciliation of fixed assets sub ledger and external fixed assets systems to general ledger, posting of general ledger journals, posting of files produced by external systems to general ledger, creation and maintenance of asset master data, monthly depreciation, running inventory reports and tracking assets, performing month end reporting
Accounts Receivable Subject Matter Expert
GE Hungary Kft
Budapest, Hungary
2016.07 - 2017.02
- Co‑led AR operations and supported process improvements
- Drove cash flow through effective collections and AR risk monitoring
- Managed credit releases and payment term compliance
- Resolved disputes, deductions, and claims in partnership with Sales and Customer Service
Accounts Receivable Specialist (Portugal, Ireland)
GE Hungary Kft
Budapest, Hungary
2014.12 - 2016.06
- Managed collections, disputes, and claims with Commercial and Customer Service teams
- Drove proactive collection of aged receivables
- Approved credit releases and supervised dunning activities
- Managed customer credit limits and coordinated payment plans, including pre‑bankruptcy cases
Accounts Receivable Specialist (USA)
Motorola Solutions Polska
Krakow, Poland
2014.03 - 2014.11
- Managed customer portfolios and late payment collections
- Resolved billing disputes and supported credit limit reviews
- Prepared collection forecasts and supported write‑offs and legal cases
Education
Postgraduate - Management
FEUC (University of Coimbra)
Coimbra, Portugal 2011.10 - 2014.02
APEUFEUC
2013.04 - 2013.05
Bachelor - Management
FEUC (University of Coimbra)
Coimbra, Portugal 2006.09 - 2011.07
Skills
- Good communication and teamwork skills
- Good interpersonal relationship
- Proactive approach
- Strong decision maker
- Complex problem solver
- Capacity for adapting to contextual challenges
- Ability to engage people to creative thinking
- Eagerness to learn
- Advanced user of Microsoft Office (Word, Excel, PowerPoint, Access) and Outlook
- Intermediate user of Oracle and SAP
Languages
Portuguese
Native
English
Fluent
Spanish
Advanced
Timeline
Supervisor Accounts Receivable
Pestana Hotel Group
2023.09 - Current
Internal Control & Processes Coordinator
Sanofi Portugal
2022.11 - 2023.07
Collections Team Lead
Sanofi Business Services
2020.09 - 2022.11
Senior Collections Analyst (Portugal)
Sanofi Business Services
2019.08 - 2020.09
Senior Credit & Collections Analyst (USA)
Flowserve Shared Services
2018.02 - 2019.08
Fixed Assets Accountant
Vodafone Shared Services
2017.02 - 2018.01
Accounts Receivable Subject Matter Expert
GE Hungary Kft
2016.07 - 2017.02
Accounts Receivable Specialist (Portugal, Ireland)
GE Hungary Kft
2014.12 - 2016.06
Accounts Receivable Specialist (USA)
Motorola Solutions Polska
2014.03 - 2014.11
APEUFEUC
2013.04 - 2013.05
Postgraduate - Management
FEUC (University of Coimbra)
2011.10 - 2014.02
Bachelor - Management
FEUC (University of Coimbra)
2006.09 - 2011.07