Janos Becze
Hospitality And IT Sales
Baja,Hungary
Summary
Experienced with leading retail teams to achieve sales targets and enhance customer satisfaction. Utilizes strategic planning and effective communication to streamline operations and improve team performance. Track record of optimizing inventory management and driving consistent results through strong leadership.
Overview
20
20
years of professional experience
1
1
Language
3
3
Certificate
Work History
Retail Department Head
Matrix Warehouse Computers Durban
08.2018 - 04.2024
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Restaurant Manager
Capers Restaurant
06.2010 - 07.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Floor Manager
Acabana
Durban, South Africa
10.2004 - 07.2010
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
Education
Information Technology
CompTIA Security +
CurrentInformation Technology
CompTIA N+
CurrentInformation Technology
CompTIA A+
CurrentHigh School Diploma -
Glenwood High School
Durban, South Africa 04.2001 -
Skills
Loss prevention strategies
undefinedLicences
Valid South African class B Drivers Licence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified IT Technician
Accomplishments
- Achieved High Sales revenues at companies where employed by understanding customer needs as well as having strong,articulate communication skills.
- Collaborated with team of 9 staff members in the logistical and technical support of IT stock sold and distributed at matrix warehouse Computers Durban.
Work Preference
Work Type
Full TimeWork Location
On-SiteLanguages
English
Bilingual or Proficient (C2)
Timeline
Retail Department Head
Matrix Warehouse Computers Durban
08.2018 - 04.2024
Restaurant Manager
Capers Restaurant
06.2010 - 07.2015
Restaurant Floor Manager
Acabana
10.2004 - 07.2010
High School Diploma -
Glenwood High School
04.2001 -
Information Technology
CompTIA Security +
Information Technology
CompTIA N+
Information Technology
CompTIA A+
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