Motivated individual with experience in sales, operations and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior solutions.
Overview
10
10
years of professional experience
Work History
Global Account Manager
BT
Budapest
10.2022 - Current
Managed global accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.
Developed strong relationships with key customers, leading to long-term clients and repeat sales.
Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher revenue.
CUSTOMER SERVICE REPRESENTATIVE
TRANSCOSMOS
Debrecen
11.2019 - 05.2021
Ensured prompt resolution of all customer queries and complaints
Ensure the customer satisfaction level is kept above 90%
Reduce call and chat handling time.
OPERATIONS AND LOGISTICS OFFICER
ONECARD SERVICES
Lagos
05.2017 - 08.2019
Managed organization fleet and reduced downtime by planning and scheduling routine maintenance
Planned and scheduled delivery of the product to customers that ensured same-day delivery to vendors
Coordinated and monitored supply chain operations including restocking regional warehouses to ensure stock holding does not go below the minimum reorder quantity for each warehouse
Coordinated the activities of the dispatch riders and drivers to ensure on-time deliveries
Worked alongside suppliers and 3 party logistics providers to ensure project timeline and budget are adhered to
Achieving a 100% completion rate of projects and deliveries within the stipulated timeline
Designed and successfully implemented an inventory database that gives an overview of the current customer and the stock holding position as it relates to each of the company products.
OPERATIONS AND LOGISTICS OFFICER
KING SOLOMON TRANSPORT SERVICES
Lagos
01.2015 - 06.2017
Maintained all company trucks in good working condition through proper maintenance schedule and ensured repairs are carried out on the faulty vehicles to reduce downtime
Planned and executed the daily transport operations including pickup and deliveries to ensure timely delivery of customer shipment
Maintained a log of shipment information to ensure on-time delivery through tracking of shipment
Recruited and coordinated the activities of logistics staff subject to project requirements
Maintained warehouse stock log to provide billing information to customers utilizing warehouse space.
MECHANICAL ENGINEER - GRADUATE TRAINEE
MINISTRY OF WORKS AND TRANSPORT, IMO STATE
Imo
10.2014 - 10.2015
Worked in a team that was responsible for the emergency repairs and broken down vehicles
Kept records of executed maintenance and repairs.
Diagnosed vehicular faults using OBD tools for computerized diagnosis of automobile systems as well as interpretation of OBD fault codes
Education
MSC MECHANICAL ENGINEERING - Production Specialization
University of Debrecen
06.2021
B.TECH MECHANICAL ENGINEERING -
Ladoke Akintola University of Technology
04.2014
Skills
Customer Service
Operations Management
Team Collaboration
Sales Presentations
Sales Reporting
Project management
Microsoft Office proficient
Client Relationship Management
Pipeline Management
Timeline
Global Account Manager
BT
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
TRANSCOSMOS
11.2019 - 05.2021
OPERATIONS AND LOGISTICS OFFICER
ONECARD SERVICES
05.2017 - 08.2019
OPERATIONS AND LOGISTICS OFFICER
KING SOLOMON TRANSPORT SERVICES
01.2015 - 06.2017
MECHANICAL ENGINEER - GRADUATE TRAINEE
MINISTRY OF WORKS AND TRANSPORT, IMO STATE
10.2014 - 10.2015
MSC MECHANICAL ENGINEERING - Production Specialization
University of Debrecen
B.TECH MECHANICAL ENGINEERING -
Ladoke Akintola University of Technology
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