Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeremiah Ayano

Jeremiah Ayano

Budapest

Summary

Motivated individual with experience in sales, operations and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior solutions.

Overview

10
10
years of professional experience

Work History

Global Account Manager

BT
Budapest
10.2022 - Current
  • Managed global accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.
  • Developed strong relationships with key customers, leading to long-term clients and repeat sales.
  • Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher revenue.

CUSTOMER SERVICE REPRESENTATIVE

TRANSCOSMOS
Debrecen
11.2019 - 05.2021
  • Ensured prompt resolution of all customer queries and complaints
  • Ensure the customer satisfaction level is kept above 90%
  • Reduce call and chat handling time.

OPERATIONS AND LOGISTICS OFFICER

ONECARD SERVICES
Lagos
05.2017 - 08.2019
  • Managed organization fleet and reduced downtime by planning and scheduling routine maintenance
  • Planned and scheduled delivery of the product to customers that ensured same-day delivery to vendors
  • Coordinated and monitored supply chain operations including restocking regional warehouses to ensure stock holding does not go below the minimum reorder quantity for each warehouse
  • Coordinated the activities of the dispatch riders and drivers to ensure on-time deliveries
  • Worked alongside suppliers and 3 party logistics providers to ensure project timeline and budget are adhered to
  • Achieving a 100% completion rate of projects and deliveries within the stipulated timeline
  • Designed and successfully implemented an inventory database that gives an overview of the current customer and the stock holding position as it relates to each of the company products.

OPERATIONS AND LOGISTICS OFFICER

KING SOLOMON TRANSPORT SERVICES
Lagos
01.2015 - 06.2017
  • Maintained all company trucks in good working condition through proper maintenance schedule and ensured repairs are carried out on the faulty vehicles to reduce downtime
  • Planned and executed the daily transport operations including pickup and deliveries to ensure timely delivery of customer shipment
  • Maintained a log of shipment information to ensure on-time delivery through tracking of shipment
  • Recruited and coordinated the activities of logistics staff subject to project requirements
  • Maintained warehouse stock log to provide billing information to customers utilizing warehouse space.

MECHANICAL ENGINEER - GRADUATE TRAINEE

MINISTRY OF WORKS AND TRANSPORT, IMO STATE
Imo
10.2014 - 10.2015
  • Worked in a team that was responsible for the emergency repairs and broken down vehicles
  • Kept records of executed maintenance and repairs.
  • Diagnosed vehicular faults using OBD tools for computerized diagnosis of automobile systems as well as interpretation of OBD fault codes

Education

MSC MECHANICAL ENGINEERING - Production Specialization

University of Debrecen
06.2021

B.TECH MECHANICAL ENGINEERING -

Ladoke Akintola University of Technology
04.2014

Skills

  • Customer Service
  • Operations Management
  • Team Collaboration
  • Sales Presentations
  • Sales Reporting
  • Project management
  • Microsoft Office proficient
  • Client Relationship Management
  • Pipeline Management

Timeline

Global Account Manager

BT
10.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

TRANSCOSMOS
11.2019 - 05.2021

OPERATIONS AND LOGISTICS OFFICER

ONECARD SERVICES
05.2017 - 08.2019

OPERATIONS AND LOGISTICS OFFICER

KING SOLOMON TRANSPORT SERVICES
01.2015 - 06.2017

MECHANICAL ENGINEER - GRADUATE TRAINEE

MINISTRY OF WORKS AND TRANSPORT, IMO STATE
10.2014 - 10.2015

MSC MECHANICAL ENGINEERING - Production Specialization

University of Debrecen

B.TECH MECHANICAL ENGINEERING -

Ladoke Akintola University of Technology
Jeremiah Ayano