Judit Bernadett Michalko
Technical Process Manager
Szolnok,JN
Summary
13+ years process management expertise with proven track record
3+ years experiences as Lead operation manager in IT Operation processes (automotive)
Focused on team collaboration (online meetings)
Recognized for strong analytical skills and adaptability to shifting priorities
Strong knowledge in language skills in written and in verbal in German (C2) and in English (C1)
ITIL v 3 certificate
Overview
24
24
years of professional experience
Work History
Technical Process Manager in Configuration Management
Deutsche Telekom TSI Hungary Kft.
Kosice, Slovakia
08.2020 - Current
- Continuously improve the accuracy of Configuration Items (CI) throughout their lifecycle
- Provide trainings to internal teams on a regular basis
- Coordinate audit tasks related to configuration mgmt. processes
Quality Manager in Compliance & Auditing Office
T – Systems Slovakia s.r.o., Kosice, Slovakia
Kosice, Slovakia
08.2019 - 01.2020
- Design and prepare training materials for processes
- Sharing know-how in form of presentations
- Running IT Compliance checks (control patch management)
- In contract phase supporting audit rights and quality topics
Quality Manager
T – Systems Slovakia s.r.o., Kosice, Slovakia
03.2014 - 09.2014
- Active participation in building quality community – Quality Academy - to transfer the knowledge of the zero outage standards
- Create internal and external reports on a regular basis (quality management)
Lead OPM for MAN
T – Systems Slovakia s.r.o, Kosice, Slovakia
09.2010 - 03.2014
- Responsible for the provision of the provided service in time / quality / costs
- Ensure of smooth operation of the complete technical service chain layer
Quality Specialist
T – Systems Slovakia s.r.o, Kosice, Slovakia
09.2009 - 09.2010
- Tracking and monitoring of KPIs
- Proactively identifying quality gaps and risks and responsible for quality implementation
Teamleader / Deputy Teamleader
IT – Services Hungary GmbH., Budapest
04.2006 - 09.2009
- Designing of user specified training (in classroom) for new colleagues, creating and updating of training materials, exercises
- Responsible for transition of projects (ramp -up of new and ramp – down of old delivery locations in Germany and in Hungary)
- Creating regular reports
Service Desk Assistant
T-Systems Hungary GmbH., Budapest
11.2005 - 03.2006
- Providing IT phone support
- Dispatching, classifying incoming requests
German Teacher
Bilingual Language School, Szolnok
01.2004 - 01.2005
- Managing German language courses in business German
- Carrying out ÖSD examination
German Teacher
Language School of Linea, Szolnok
01.2002 - 01.2003
- Managing German language courses at the company (Accel Hunland – Bycicle Factory)
Education
First Certificate Cambridge Exam - English
The English College
London, United Kingdom01.2004
German Teacher - German
College of Nyíregyháza
Nyiregyhaza, SZ01.2002
Skills
- Basic knowledge in SAP environment
- CSS processes: Incident, Change, Problem, Configuration Management
- ITIL Foundation v3 Training and Certification (2013)
- Internal Auditor training EN ISO 9001:2015 (2019)
Interests
to teach languages (German and English), pilates, gardening
Timeline
Technical Process Manager in Configuration Management
Deutsche Telekom TSI Hungary Kft.
08.2020 - Current
Quality Manager in Compliance & Auditing Office
T – Systems Slovakia s.r.o., Kosice, Slovakia
08.2019 - 01.2020
Quality Manager
T – Systems Slovakia s.r.o., Kosice, Slovakia
03.2014 - 09.2014
Lead OPM for MAN
T – Systems Slovakia s.r.o, Kosice, Slovakia
09.2010 - 03.2014
Quality Specialist
T – Systems Slovakia s.r.o, Kosice, Slovakia
09.2009 - 09.2010
Teamleader / Deputy Teamleader
IT – Services Hungary GmbH., Budapest
04.2006 - 09.2009
Service Desk Assistant
T-Systems Hungary GmbH., Budapest
11.2005 - 03.2006
German Teacher
Bilingual Language School, Szolnok
01.2004 - 01.2005
German Teacher
Language School of Linea, Szolnok
01.2002 - 01.2003
First Certificate Cambridge Exam - English
The English College
German Teacher - German
College of Nyíregyháza
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