Juliana Boos
Budapest
Summary
Detail-oriented content creator and copywriter with comprehensive knowledge of CMS and CRM tools, skilled in developing engaging content and adapting to changing markets. Works well independently and collaboratively. Adept at managing multiple projects while delivering successful outcomes. Previous experience includes customer and employee training, translation, finance, and leadership roles.
Overview
10
10
years of professional experience
Work History
Content Creator
Prezi
05.2024 - Current
- Lead the creation, maintenance, and optimization of eLearn content, including articles, videos, and visuals, ensuring clarity and adherence to company standards
- Leverage data-driven insights and SEO principles to enhance content visibility and user experience
- Collaborate with cross-functional teams to align content strategies with business objectives, ensuring on-brand and audience-relevant materials
- Adapt and utilize content management tools like Zendesk Guide, and AI tools to streamline content creation and personalization
- Contribute to the content roadmap by analyzing customer needs and updating materials based on feedback and product changes
- Develop and maintain training materials, delivering sessions to ensure consistent understanding of content and product updates
- Monitor content performance, translating insights into actions to improve user satisfaction and reduce customer pain points.
Training & Onboarding Specialist
Prezi
05.2022 - 04.2024
- Held live webinar sessions for customers
- Drove Business Teams that received a series of training sessions based on their use case in Q3 2023 to all-time high growth with 47% of trained users reaching 1x success, and 33% reaching repeat success since the previous year
- Delivered remote training using tools such as Teams, Zoom etc
- Expanded live training opportunities for SUL with Getting started series and Prezi like a Pro 'Power Sessions.' Seen a 52% success rate in Q3 2023 compared to all new user signups that average 12% success without training
- Conducted in-house Product training to employees
- Lead Q&A sessions, Open Office Hours, and feedback sessions
- Identified Training needs according to KPIs and metrics and evaluate performance to determine if it meets business needs
- Provided a personalized experience adapting to each client if applicable
- Developed training course materials
- Worked on building content for a set of self-guided courses comprising short videos, where users take an assessment in the end and earn a badge of completion
- Drove overall active users within 4 weeks of taking the self-guided courses to 72% and to success within 4 weeks to 50% in Q1 2024
- Created tutorials in video format, record voice overs and edit videos
- Acted like a knowledge center troubleshooting technical issues during sessions, helping customers in real time and email support.
Senior Localization Coordinator
Prezi
11.2018 - 04.2022
- Managed International growth through localization efforts
- Translated, localized, produced and maintained Learn Content in Brazilian Portuguese
- Translated and reviewed strings on Transifex/Lokalise for Marketing, website and product
- QA product localization
- Conducted webinar trainings in Portuguese & English
- Created and localized content for social media (Facebook and Twitter) and for blog (Wordpress).
Team Leader
Tata Consultancy Services
07.2017 - 10.2018
- Onboarded and supervised team members for 5 markets (Portugal, Spain, Greece, Italy, Turkey) on day-to-day operation
- Acted as contact point, facilitated problem solving, provided guidance and resolved queries, delegated tasks and set deadlines for the team
- Ensured full compliance with SLA, monthly deadlines and KPIs were met - awarded for Outstanding contribution and continuous support by client in Q4 2017
- Supported Manager in various monthly reports, business projects and process improvement initiatives
- Assisted internal and external audits.
Billing and Revenue Associate
Tata Consultancy Services
08.2014 - 07.2017
- Set up in SAP manual contracts for centrally billed clients
- Validated documentation for new proposals and amended contracts in SAP
- Created manual journal entries, issued invoices weekly, credit and debit notes
- Recognized revenue bi-weekly according to US GAAP
- Performed month end and quarter closing accounts reconciliation and analysis reports
- Supported Business Unit in Geneva and Collections team - awarded for actively contributing for 2MM EUR Unbilled reduction in Q1 2016.
Education
Bachelor in Business Administration -
FURB - Universidade Regional De Blumenau
12.2013
Courses
Skills
- Communicative
- Proactive
- Ability to work under pressure
- Leadership
- Customer oriented
- Analytical skills
- Attention to Details
- Content creation: Zendesk Guide, Wordpress, Prezi, Infogram, Screenflow, Garageband
- Training: Zoom webinars, MS Teams
- Project management: Figma, Trello, Atlassian / Jira, Slack, Google applications, Microsoft Office
- Localization: Transifex, Lokalise
- Finance: SAP, Business Warehouse, SalesForce
- HR: BambooHR, Small improvements
Websites
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Content Creator
Prezi
05.2024 - Current
Training & Onboarding Specialist
Prezi
05.2022 - 04.2024
Senior Localization Coordinator
Prezi
11.2018 - 04.2022
Team Leader
Tata Consultancy Services
07.2017 - 10.2018
Billing and Revenue Associate
Tata Consultancy Services
08.2014 - 07.2017
Bachelor in Business Administration -
FURB - Universidade Regional De Blumenau
Courses
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