Kamayani Verma
Hospitality / Guest Relationship Executive
Budapest,BU
Summary
Detail-oriented and dependable professional with a proven track record in managing multiple priorities while maintaining a positive attitude. Eager to embrace new challenges that leverage strong interpersonal skills, effective time management, and problem-solving expertise. Demonstrated ability to enhance systems and align technical solutions with business objectives, leading projects from inception to completion and driving organizational growth. Recognized for a proactive approach in identifying and addressing issues, with a commitment to optimizing processes and supporting team success in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Spa Service Expert, Full time
W Budapest
04.2024 - Current
- Greeting Guests: Welcome guests as they arrive at the spa, check them in, and guide them through the spa facilities.
- Providing Information: Answer questions about spa services, treatments, and products. Assist guests in selecting services that best suit their needs.
- Scheduling Appointments: Help guests book treatments, manage appointment schedules, and handle any changes or cancellations.
- Cleanliness: Regularly clean and sanitize all areas of the spa.
- Towel and Linen Management: Ensure that clean towels, robes, and linens are available for guests, and collect and launder used ones.
- Stocking Supplies: Keep the spa stocked with essential supplies such as towels, toiletries, beverages, and other amenities.
- Record Keeping: Maintain accurate records of guest visits, services provided, and any relevant information.
- Handling Payments: Process payments for services and products and manage any cash transactions if necessary.
- Communication: Liaise with other spa staff, including therapists and management, to ensure smooth operations.
- Reward and Recognition (As Attached)
- Awarded with Social Media Queen – July 2024
- Awarded the GSS Master – September 2024
- Awarded 8 Appreciation - Everyone Talks About YOU
- Receiving positive feedback and high ratings from guests and management.
- Implementing effective procedures for spa treatments and client care.
- Contributing to team training and improving overall service quality.
Yoga instructor
Freelance
04.2021 - 08.2025
- Online and in-person classes for beginners to advanced yoga students.
- Providing comfort for clients
- Received Certificates of Achievement in Client Servicing
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Explained different yoga styles and poses to students.
- Developed safe and effective exercise programs for class members.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Enriched students'' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Reinforced proper alignment principles while guiding students through postures to prevent injury or strain during practice.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Inspired personal growth among students by challenging them to step outside their comfort zones while offering support in achieving their individual goals.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained accurate class attendance records and student information to facilitate communication with students.
- Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.
- Increased clientele satisfaction by regularly seeking feedback on class content, pacing, and instructor performance.
Nail and makeup artist
Freelance
02.2016 - 03.2024
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Applied makeup in accordance with clothing style.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
HR recruitment
Freelance
12.2006 - 05.2017
- Recruiting employees for FMCG, engineering and construction companies.
- Working overseas.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
- Established ongoing communication channels with past applicants, creating an active network of potential future candidates.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Increased diversity in candidate pools by leveraging social media and attending networking events.
Recruiter
IBM
01.2003 - 12.2006
- Responsible for the end-to-end cycle of recruitment.
- Management of recruiters.
- Sourcing CVs and interviewing talented candidates, keeping in touch with candidates and clients from the job openings until the offers are closed.
Front and back-office administration
Kanha Shyam Hotel
08.1997 - 07.2002
- Responsible for front desk operations.
- Management of money transactions, forex exchange and credit cards.
- Coordinated with sales/ marketing teams in planning events and weddings.
Education
Bachelor’s degree in arts - Arts, Politics, History
Allahabad University
Allahabad IndiaDiploma - Holistic Health And Spritual Healing
S-VYASA UNIVERSITY
Bangalore, Karnataka India 04.2001 -
No Degree - Nail Arts
VTCT Skills
Annealing Cl, Eastleigh SO50 9PX, United Kingdom 04.2001 -
Skills
Strong relationship-building abilities
Cross-functional teamwork
Proficient in computer applications
Skilled in Microsoft Office tools
Strategic issue analysis
Customer service
Time management
Flexible and adaptable
Diligent and trustworthy
Maintains focus during challenging circumstances
Organization and time management
Effective team management
Excellent communication
Customer and client relations
Operational efficiency improvement
Interests
Sports (yoga, hiking, dance), travelling and discovering new places and cultures, reading and nail art
Awards
Awarded with Social Media Queen – July 2024, Awarded the GSS Master – September 2024, Awarded 8 Appreciation - Everyone Talks About YOU
Timeline
Spa Service Expert, Full time
W Budapest
04.2024 - Current
Yoga instructor
Freelance
04.2021 - 08.2025
Nail and makeup artist
Freelance
02.2016 - 03.2024
HR recruitment
Freelance
12.2006 - 05.2017
Recruiter
IBM
01.2003 - 12.2006
Diploma - Holistic Health And Spritual Healing
S-VYASA UNIVERSITY
04.2001 -
No Degree - Nail Arts
VTCT Skills
04.2001 -
Front and back-office administration
Kanha Shyam Hotel
08.1997 - 07.2002
Bachelor’s degree in arts - Arts, Politics, History
Allahabad University