Kamilla Kis
Budapest,Hungary
Summary
Seasoned professional in aviation hospitality sector with focus on cabin services management. Capable of enhancing customer satisfaction and improving crew performance through strategic leadership and innovation. Specialise in team motivation, conflict resolution, and operational streamlining for seamless flight services.
Overview
5
5
years of professional experience
Work History
Cabin Service Supervisor
Ryanair LTD
Budapest , Hungary
11.2023 - Current
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Prepared cabin and passengers for safe landing.
- Helped passenger with diverse comfort requests and answered questions.
- Handled special needs of children, elderly and individuals with disabilities.
Junior Cabin Crew
Ryanair LTD
Budapest, Hungary
05.2021 - 09.2023
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
Receptionist
Plage18 Beach & Restaurant
Tihany, Veszprem megye
05.2020 - 09.2020
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
waitress
Panayides Bros Nissi Ltd.
Ayia Napa, Cyprus
09.2019 - 11.2019
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Oxford Business English for cabin crew - course completed
Hammersmith New Solution LTD.
Hungary 12.2019 - 01.2020
Cabin Crew Course -
Ryanair LTD.
Poland, Warsaw 02.2021 - 04.2021
Skills
- Positive attitude
- Self-motivation
- Time-management
- Service quality assurance
- Team Leadership
- Patience under pressure
- Crew coordination
- Multitasking efficiency
- Decision making
Timeline
Cabin Service Supervisor
Ryanair LTD
11.2023 - Current
Junior Cabin Crew
Ryanair LTD
05.2021 - 09.2023
Cabin Crew Course -
Ryanair LTD.
02.2021 - 04.2021
Receptionist
Plage18 Beach & Restaurant
05.2020 - 09.2020
Oxford Business English for cabin crew - course completed
Hammersmith New Solution LTD.
12.2019 - 01.2020
waitress
Panayides Bros Nissi Ltd.
09.2019 - 11.2019
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