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Proficient in handling high call volumes while addressing customer inquiries through multiple communication channels, including phone, email, and chat. Successfully resolved issues by leveraging strong problem-solving skills and effective communication, enhancing customer satisfaction. Experienced in training employees on new processes and providing constructive feedback to promote professional development. Familiar with HIPAA regulations and benefit coordination, ensuring compliance and accuracy in all interactions.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have worked in different roles, such as Project Manager, Front Desk, and Executive Assistant to the CEO. In my Project Manager role, I led development projects, showcasing organizational and leadership skills. As a Front Desk, I demonstrated strong communication and interpersonal abilities. Additionally, as an Executive Assistant, I efficiently managed administrative tasks, contributing to the overall success of the executive team. My diverse background gives me a range of skills and adaptability to excel in dynamic work environments.

I'm been with Cimb Bank more than 13 years. Related to call centre, customers service (inbound and outbound call) and administrative work link to AKPK accounts. Currently with Recovery pursuing bankruptcy against customers. Before I entered Cimb I went thorough GEMS programme for 1 year and had placement in Sirim QAS. I'm with the corporate Dept handling event management. I'm known as passionate person when come to work and target oriented person. I have advanced by years when come to simplifying work and had speeding knowledge when comes to introduction of new system.

Accomplished and dedicated professional with 5 years of experience in Project Coordination / International relations / Renewable Energy Management and total of 6 years in Education industry. Confident in ability to contribute to the team success using advanced skills in leading, managing, achieving a high-level result. Comfortable adapting to change and finding solutions to unexpected problems. Highly committed to continuous improvement and be an integral part of collaborative environment. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

KARINA ABDRAKHMANOVA

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Customer Relations Associate

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BA - Applied Economics

High School Diploma -

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BA - Applied Economics

Customer Relations Associate

High School Diploma -

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