Summary
Overview
Work History
Education
Skills
Timeline
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Katalin Somfai

Katalin Somfai

Customer Support Executive
Budapest

Summary

My interest about different fields started during my high-school years. I First I was baby-sitting, later I found myself in retail, but I received the most experience in the social working system, and health care due to my studies.

I successfully took my English language exam, and during high-school I learned a little bit of Russian as well.

Lately I decided to try myself in a completely different area, to improve my English knowledge and communication skills.

As a Customer Support Executive I learned to integrate different systems to work and learned to use different basic troubleshooting and got more experience which improved my work flow.

I am a very flexible and emphatic person, who can easily fit into every type of work environment.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Customer Support Executive

Covalen
09.2023 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Sales Associate

Humana
10.2021 - 11.2022
  • Managed efficient cash register operations.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.

Social Worker

Zuglói Szociális Szolgáltató Központ
05.2019 - 10.2019
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Developed strong communication and organizational skills through working on group projects.
  • Received experience with mentally disabled clients

Education

High School Diploma -

Madách Imre Gimnázium
Budapest
04.2001 -

No Degree - Conductive Pedagogy

Semmelweis University
Budapest
04.2001 -

Currently A Passivated Student - Emergency Medicine

Semmelweis University
Budapest, Hungary
04.2001 -

Skills

Order and Refund Processing

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Timeline

Customer Support Executive

Covalen
09.2023 - Current

Retail Sales Associate

Humana
10.2021 - 11.2022

Social Worker

Zuglói Szociális Szolgáltató Központ
05.2019 - 10.2019

High School Diploma -

Madách Imre Gimnázium
04.2001 -

No Degree - Conductive Pedagogy

Semmelweis University
04.2001 -

Currently A Passivated Student - Emergency Medicine

Semmelweis University
04.2001 -
Katalin SomfaiCustomer Support Executive