Keith Mwangi
Budapest
Summary
Articulate professional with substantial experience analytical and creative thinking. Apt to adapt new roles presented with development and assessment in understanding of new tasks and responsibilities. Smart and committed to utilize my skills in both large and small scale levels.
Overview
6
6
years of professional experience
Work History
Customer Support Executive
Covalen Kft
09.2023 - 02.2024
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Achieved an average of 4.8/5 customer satisfaction from more than 100 customer feedbacks
- Constantly maintained above 90% from Quality Team feedback
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Awarded 'Agent of the Month' within a 3 month period post-probation.
Customer Support Representative
Transcosmos Kft
01.2021 - 09.2023
- Created support processes for increased efficiency and reduced response times to 3 minutes handling time on calls.
- Exceeded performance by 90% by consistently providing high-quality support to clients.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Utilized Zendesk tools effectively to track customer claims, maintain records, and provide personalized assistance when needed.
Salesperson
Walsam General Enterprise
11.2017 - 06.2020
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Boosted sales by 15% and consistently engaging with customers and addressing their needs effectively.
- Oversaw the sales transfer of wholesale and retail goods.
- Developed relationships with clients for increased loyalty and repeat business.
Education
Bachelor of Science - Geological And Earth Sciences
University of Debrecen
Debrecen, Hungary01.2024
Associate of Science - ICDL
Jomo Kenyatta University
Nairobi05.2018
Skills
- Customer Inquiry Management (CIM)
- Trend detection and analysis
- Retail Operations Management
- Customer Service
- Analytical Skills
- GIS Analysis
- Cartographic Design
- Creativity
- Computer literacy
- Coaching
- Event Planning
References
Available upon requests.
Languages
Swahili, Gikuyu
Native language
English
Proficient
C2
Hungarian
Beginner
A1
Timeline
Customer Support Executive
Covalen Kft
09.2023 - 02.2024
Customer Support Representative
Transcosmos Kft
01.2021 - 09.2023
Salesperson
Walsam General Enterprise
11.2017 - 06.2020
Bachelor of Science - Geological And Earth Sciences
University of Debrecen
Associate of Science - ICDL
Jomo Kenyatta University
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