Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Accomplishments
Timeline
Generic
Kinga Zilahi

Kinga Zilahi

Gyöngyös,Heves megye

Summary

Dynamic professional with a strong foundation in communication skills, team building, and leadership. Proficient in SAP, Office, and advertising, with a proven track record in public relations. Committed to leveraging expertise to drive organisational success and foster collaborative environments.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

19
19
years of professional experience

Work history

Student information care reference

Metropolitan University
Budapest
05.2025 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Call centre supervisor

Hungarian Government -Care project for elders
Budapest
03.2022 - 04.2025
  • Developed effective rapport with customers through empathetic communication, ensured repeat business engagements.
  • Monitored calls daily, provided constructive feedback to agents on their performance metrics.
  • Conducted performance reviews with team members, provided feedback on areas of improvement.
  • Organised weekly meetings for team development and improvement in strategic planning.
  • Led training sessions for new recruits to enhance their communication skills.

Assistant front office manager

Érd & Region Water Utility Services
Érd, Pest megye
01.2019 - 12.2021
  • Increased efficiency through effective scheduling of front office staff.
  • Handled all front desk responsibilities professionally for seamless operations.
  • Delivered high-quality customer service, resulting in increased loyalty.
  • Monitored inventory levels to prevent any shortages or excesses.

Marketing specialist

Dalap Hungary
Törökbálint
02.2017 - 02.2018
  • Generated new business opportunities through networking events.
  • Boosted brand awareness by organising and executing effective marketing campaigns.
  • Liaised with influencers for promotional partnerships, boosting product awareness among target audiences.
  • Raised brand profile through strategic public relations initiatives.
  • Directed creation of compelling content for company blogs and websites, driving increased web traffic.

Back office assistant

Wunderlich Winery
Budaors, Pest megye
02.2015 - 12.2017
  • Compiled data meticulously for comprehensive reporting requirements.
  • Coordinated team meetings and appointments for smooth operations.
  • Processed invoices accurately, maintained financial integrity.
  • Handled incoming queries for effective customer service.
  • Coordinated administrative tasks for efficient back-office operations.

Front office receptionist

Bross Security Zrt.
Budapest
01.2008 - 09.2012
  • Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
  • Enhanced company image by providing courteous reception services to clients.
  • Routed calls to relevant departments, ensuring efficient communication flow.
  • Scheduled meetings, enhancing team collaboration and productivity.

Head receptionist

Grange Hotels Ltd.
London
04.2007 - 01.2008
  • Maintained a professional, welcoming environment for visitors through effective communication and coordination.
  • Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
  • Facilitated efficient check-ins and check-outs, enhancing overall client experience.
  • Increased client confidence in our services by proactively handling queries and concerns with diplomacy and tactfulness.
  • Coordinated appointments, ensuring smooth operations of the front office.

Finance administrator

ING Bank
Budapest
07.2006 - 07.2007
  • Streamlined financial operations by implementing new software systems.
  • Maintained accurate records of all company expenses, aiding budget management efforts.
  • Implemented cost-saving measures, resulting in significant operational savings.
  • Developed detailed financial forecasts for strategic planning purposes.
  • Generated financial reports and distributed to department teams and management personnel for review.

Education

Bachelor of Science - Healthcare - Midwifery

Semmelweis University
Budapest
09.2022 -

NVQ Level 3 - Healthcare - EMT

Pannon Kincstár
Budapest
09.2014 - 05.2017

A-Levels - Graduation

Varga Márton High School
Budapest
09.2001 - 05.2005

Skills

  • Communication skills
  • Team building
  • Leadership
  • Knowledge of SAP, Office, Advertising
  • Public Relations

Languages

English
Advanced (C1)

Affiliations

  • Drone racing
  • Hiking

Accomplishments

In my free time besides hiking, I am actively involved in competitive drone racing. This passion not only fuels my continuous learning but also allows me to inspire and educate women in my community. For me, flying is about focus, freedom, and speed. Through this hobby, I have also developed a strong technical mindset.

Timeline

Student information care reference

Metropolitan University
05.2025 - Current

Bachelor of Science - Healthcare - Midwifery

Semmelweis University
09.2022 -

Call centre supervisor

Hungarian Government -Care project for elders
03.2022 - 04.2025

Assistant front office manager

Érd & Region Water Utility Services
01.2019 - 12.2021

Marketing specialist

Dalap Hungary
02.2017 - 02.2018

Back office assistant

Wunderlich Winery
02.2015 - 12.2017

NVQ Level 3 - Healthcare - EMT

Pannon Kincstár
09.2014 - 05.2017

Front office receptionist

Bross Security Zrt.
01.2008 - 09.2012

Head receptionist

Grange Hotels Ltd.
04.2007 - 01.2008

Finance administrator

ING Bank
07.2006 - 07.2007

A-Levels - Graduation

Varga Márton High School
09.2001 - 05.2005

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Kinga Zilahi