Kinga Zilahi
Gyöngyös,Heves megye
Summary
Dynamic professional with a strong foundation in communication skills, team building, and leadership. Proficient in SAP, Office, and advertising, with a proven track record in public relations. Committed to leveraging expertise to drive organisational success and foster collaborative environments.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
19
19
years of professional experience
Work history
Student information care reference
Metropolitan University
Budapest
2025.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Call centre supervisor
Hungarian Government -Care project for elders
Budapest
2022.03 - 2025.04
- Developed effective rapport with customers through empathetic communication, ensured repeat business engagements.
- Monitored calls daily, provided constructive feedback to agents on their performance metrics.
- Conducted performance reviews with team members, provided feedback on areas of improvement.
- Organised weekly meetings for team development and improvement in strategic planning.
- Led training sessions for new recruits to enhance their communication skills.
Assistant front office manager
Érd & Region Water Utility Services
Érd, Pest megye
2019.01 - 2021.12
- Increased efficiency through effective scheduling of front office staff.
- Handled all front desk responsibilities professionally for seamless operations.
- Delivered high-quality customer service, resulting in increased loyalty.
- Monitored inventory levels to prevent any shortages or excesses.
Marketing specialist
Dalap Hungary
Törökbálint
2017.02 - 2018.02
- Generated new business opportunities through networking events.
- Boosted brand awareness by organising and executing effective marketing campaigns.
- Liaised with influencers for promotional partnerships, boosting product awareness among target audiences.
- Raised brand profile through strategic public relations initiatives.
- Directed creation of compelling content for company blogs and websites, driving increased web traffic.
Back office assistant
Wunderlich Winery
Budaors, Pest megye
2015.02 - 2017.12
- Compiled data meticulously for comprehensive reporting requirements.
- Coordinated team meetings and appointments for smooth operations.
- Processed invoices accurately, maintained financial integrity.
- Handled incoming queries for effective customer service.
- Coordinated administrative tasks for efficient back-office operations.
Front office receptionist
Bross Security Zrt.
Budapest
2008.01 - 2012.09
- Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
- Enhanced company image by providing courteous reception services to clients.
- Routed calls to relevant departments, ensuring efficient communication flow.
- Scheduled meetings, enhancing team collaboration and productivity.
Head receptionist
Grange Hotels Ltd.
London
2007.04 - 2008.01
- Maintained a professional, welcoming environment for visitors through effective communication and coordination.
- Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
- Facilitated efficient check-ins and check-outs, enhancing overall client experience.
- Increased client confidence in our services by proactively handling queries and concerns with diplomacy and tactfulness.
- Coordinated appointments, ensuring smooth operations of the front office.
Finance administrator
ING Bank
Budapest
2006.07 - 2007.07
- Streamlined financial operations by implementing new software systems.
- Maintained accurate records of all company expenses, aiding budget management efforts.
- Implemented cost-saving measures, resulting in significant operational savings.
- Developed detailed financial forecasts for strategic planning purposes.
- Generated financial reports and distributed to department teams and management personnel for review.
Education
Bachelor of Science - Healthcare - Midwifery
Semmelweis University
Budapest 2022.09 -
NVQ Level 3 - Healthcare - EMT
Pannon Kincstár
Budapest 2014.09 - 2017.05
A-Levels - Graduation
Varga Márton High School
Budapest 2001.09 - 2005.05
Skills
- Communication skills
- Team building
- Leadership
- Knowledge of SAP, Office, Advertising
- Public Relations
Languages
English
Advanced (C1)
Affiliations
- Drone racing
- Hiking
Accomplishments
In my free time besides hiking, I am actively involved in competitive drone racing. This passion not only fuels my continuous learning but also allows me to inspire and educate women in my community. For me, flying is about focus, freedom, and speed. Through this hobby, I have also developed a strong technical mindset.
Timeline
Student information care reference
Metropolitan University
2025.05 - Current
Bachelor of Science - Healthcare - Midwifery
Semmelweis University
2022.09 -
Call centre supervisor
Hungarian Government -Care project for elders
2022.03 - 2025.04
Assistant front office manager
Érd & Region Water Utility Services
2019.01 - 2021.12
Marketing specialist
Dalap Hungary
2017.02 - 2018.02
Back office assistant
Wunderlich Winery
2015.02 - 2017.12
NVQ Level 3 - Healthcare - EMT
Pannon Kincstár
2014.09 - 2017.05
Front office receptionist
Bross Security Zrt.
2008.01 - 2012.09
Head receptionist
Grange Hotels Ltd.
2007.04 - 2008.01
Finance administrator
ING Bank
2006.07 - 2007.07
A-Levels - Graduation
Varga Márton High School
2001.09 - 2005.05