Kinga Laura Szilagyi

Administer end to end employee life-cycle transactional processes including joiners, movers, leavers, pay changes, special leave types, compensation and benefit administration and produce the associated documentation for all employees and managers:

• Hiring and on-boarding: offer letter and contract generation and coordination of the on-boarding process for joiners.
• Promotions/transfers/changes: accurately record changes in PeopleSoft in accordance with agreed processes and administer changes to individual's terms and condition, contract updates, letters and amendment.
• Leave administration: facilitate sickness, maternity, paternity, holiday absence administration and calculate payments and entitlements, including maternity pay and
  redundancy. Generate appropriate documentation, track and monitor as required.
• Payroll: ensure all employee data management related actions or updates are completed accurately in PeopleSoft in time for payroll deadlines and in line with
  procedural guidelines.
• Leaver management: ensure the prompt and accurate processing of leavers and
  generate documentation, data management, file management.
• Referencing: respond to employee reference requests in line with the Company's
  reference policy.
• Freelancer and non-employed workers: generate contracts and agreements, process invoices and monitor length or service/service levels to comply with company policy.
• To provide first level employee query resolution, and escalate more complex queries to the team lead or HR Generalist:

• Resolving employee issues within the targeted response time
• Effective communication in payroll and HR topics
• Tracking and documenting of problems
• Understand Spanish legislation on labor law and keep it up to date
• Creating SAP Reports
• Customer satisfaction level
• Receiving calls and emails
• Documenting processes and updating the knowledge base
• Continuous reporting to superiors
• As an HR consultant, I helped to transfer IBM processes to a new client in Spain, to document and test employees' data management and cost management processes
• After the transition, I provide HR services to the customer in accordance with the agreement Data Enforcement (EDM) jobs cover a number of complex and diverse processes such as validating applications, processing HR transactions, HR contracts, prescribing letters, managing personal information, organizational data management, timely and complete transaction execution, ad hoc reporting

• To receive and log customer call details onto the call management system
• To resolve incidents remotely where possible
• To allocate incidents to other areas of support update customers on incident progression
• To escalate incidents where progress is not satisfactory or where SLA will not be achieved
• Monitor outstanding call queues ensuring that all incidents are fully updated
• Make reports
• Establish and maintain high level of customer satisfaction
• Part of the Western Europe Team, focused mainly in provide IT support for Adidas stores and offices in Spanish, English and Hungarian
• Computacenter recently started a comprehensive development program (called ascension) I've achieved the FLA2 level in January and the FLA3 in August
• Ascension is a possibility for motivated agents move forward into into different roles and adventures providing their next steps in career