Kittidet Lakthong
Technical Team Lead | ETL / DBA | Data Engineer | Data Integration | Risk Management | Leadership | System analyst | Cloud Management | Hotel systems | Project management |
Dunaújváros
Summary
Experienced Information Technology Manager with a proven track record in the hospitality industry. Skilled in hotel systems, network security, project management, and leadership. Adept at implementing strategic solutions and driving technology projects to success.
Overview
18
18
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Technical Support & Imp Team Leader
Cendyn
01.2023 - Current
- Led a team of Support Cendyn's products.
- Manage and Handling P1/Critical issues.
- Develop and maintain strong query and process analysis skill.
- Test and Troubleshoot Cendyn products and Integrations.
- Research and solve data and software-related problems.
- Built and delivered product trainings for Support Team.
- Supported CSM/KAM/Sales Team with functional and technical product knowledge.
- Managed customer expectations, requirement sessions, business process improvement sessions.
- Responsible for customer engagement and technical customer support in both APAC and EU region.
- People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members.
- 3 years 5 months
Technical Support Specialist tier 2
Cendyn
05.2022 - 01.2023
- Provided tier 2 support for technical issues, enhancing customer satisfaction through effective problem-solving.
- Coordinated with product development teams and third-party vendors for issue resolution.
- Conducted remote troubleshooting and provided expert technical advice to stakeholders.
- 9 months
TechnicalSupport Specialist Tier 2
LSEG (London Stock Exchange Group)
06.2021 - 05.2022
- Delivered expert trading support for Refinitiv products, ensuring high-quality technical assistance.
- Collaborated with product support teams and vendors to resolve customer issues.
- Conducted technology training sessions and maintained accurate documentation.
- 1 year
IT Consultant
Staywithnimman Hotel
06.2020 - 05.2021
- Consulted on IT system requirements and project objectives for various departments.
- Recommended hardware and software solutions and managed system installations.
- Provided training and technical support to users, improving IT efficiency.
- 1 year
IT Manager
Minor Hotels
09.2019 - 05.2020
- Planned and executed IT projects in the hospitality sector, ensuring successful delivery.
- Managed IT budgets and preserved information security and control structures.
- Coordinated with departments to meet IT requirements and performed preventive maintenance.
- 9 months
IT Manager
Holiday Inn
06.2018 - 08.2019
- Led IT projects in the hospitality business, implementing strategic solutions.
- Ensured data security, managed network access, and oversaw backup systems.
- Developed IT policies and coordinated with departments to meet their IT needs.
- 1 year 3 months
IT Project Manager and Consultant
Stay With Nimman Hotel & Oneninman Plaza
10.2017 - 07.2018
- Managed the full cycle of IT system implementation for software and hardware.
- Defined project scope, goals, and deliverables, and monitored project progress.
- Worked closely with project teams to devise effective IT solutions.
- 10 months
IT Manager
Cross Chiang Mai Riverside
06.2017 - 12.2017
- Full cycle of Implementation of IT system(Software/Hardware) project at X2
- Help define project scope, goals and deliverables
- Monitor and report on project progress
- Working closely and collaboratively with project teams / Contractor Team to devise effective solutions
- Coordinate with other departments to understand and meet their requirements
- Perform preventative maintenance and minor equipment repairs
- 7 months
Cluster IT Manager
Absolute Hotel Services
09.2016 - 12.2016
- Supervised daily IT procedures and managed preventive maintenance.
- Trained staff and managed software/hardware conflicts with suppliers.
- 4 months
IT Manager
Absolute Hotel Services
10.2014 - 12.2016
- Managed the IT department, daily backups, and system interfaces.
- Developed IT services and implemented strategic solutions for higher management.
- 2 years 3 months
Senior Technician
Garena Online (Thailand) Co., Ltd.
01.2010 - 10.2014
- Managed team assignments and training.
- Implemented diskless and billing systems for Garena.
- 4 years 10 months
Senior Security Engineer
Quantiq International
01.2008 - 12.2009
- Developed IT security solutions and managed product portfolios.
- Designed sales strategies and conducted client engagement activities.
- 2 years
Education
Bachelor's degree - Computer Science
Payap University
01.2005
Skills
- IT Management
- Generative AI
- Data Integration
- Risk Management
- Leadership
- System analyst
- Cloud Management
- Hotel systems
- Project management
- DBA
- Data Engineer
- Hotel System
Certification
The GRC Approach to Managing Cybersecurity
Contact
- Kittidet.l@outlook.com
- Www.linkedin.com/in/kittidet-lakthong (LinkedIn)
Timeline
Foundations of Project Management
06-2024
Generative AI for Executives and Business Leaders
06-2024
The GRC Approach to Managing Cybersecurity
05-2024
System Administration and IT Infrastructure Services
06-2023
Google IT Support Certificate
05-2023
Technical Support & Imp Team Leader
Cendyn
01.2023 - Current
Microsoft Security, Compliance, and Identity : SC-900
06-2022
CompTIA IT Fundamentals (ITF+)
06-2022
Technical Support Specialist tier 2
Cendyn
05.2022 - 01.2023
TechnicalSupport Specialist Tier 2
LSEG (London Stock Exchange Group)
06.2021 - 05.2022
IT Consultant
Staywithnimman Hotel
06.2020 - 05.2021
IT Manager
Minor Hotels
09.2019 - 05.2020
IT Manager
Holiday Inn
06.2018 - 08.2019
IT Project Manager and Consultant
Stay With Nimman Hotel & Oneninman Plaza
10.2017 - 07.2018
IT Manager
Cross Chiang Mai Riverside
06.2017 - 12.2017
Cluster IT Manager
Absolute Hotel Services
09.2016 - 12.2016
IT Manager
Absolute Hotel Services
10.2014 - 12.2016
Senior Technician
Garena Online (Thailand) Co., Ltd.
01.2010 - 10.2014
Senior Security Engineer
Quantiq International
01.2008 - 12.2009
Bachelor's degree - Computer Science
Payap University
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