Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristóf Iványi

Kristóf Iványi

Törökbálint

Summary

I am a dedicated and proactive professional seeking to leverage my skills and expertise in customer support, project management, and technical proficiency to contribute effectively as an Associate at SAP. I am committed to guiding customers throughout the entire lifecycle of software implementation, providing expertise on demand, resolving pain points, and ensuring fast access to best practices. My goal is to facilitate knowledge transfer and drive long-term success for customers.

Overview

1
1
year of professional experience

Work History

Senior Member Support Associate

Byborg SSC
11.2023 - Current
  • Managed a team of Associate Member Support colleagues, including allocating resources and overseeing their performance
  • Maintained contact with other departments to address requests and ensure smooth collaboration
  • Mentored new colleagues to ensure they meet company standards and excel in their roles
  • Ran a dedicated support service for the company's most loyal customers, ensuring their needs were met promptly and effectively.

Member Support Specialist

Byborg SSC
01.2023 - 11.2023
  • Maintained contact with customers and provided swift resolutions via email, phone, or chat
  • Facilitated communication between developers and customers by managing JIRA tickets
  • Assisted developers with further inquiries into specific cases to ensure customer satisfaction.

Education

High School Diploma -

József Attila Gimnázium
Budapest

Two years of coursework towards a Sports Journalism BA -

University of South Wales

Skills

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References

Available upon request

Timeline

Senior Member Support Associate

Byborg SSC
11.2023 - Current

Member Support Specialist

Byborg SSC
01.2023 - 11.2023

High School Diploma -

József Attila Gimnázium

Two years of coursework towards a Sports Journalism BA -

University of South Wales

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Kristóf Iványi