Kristóf Iványi
Törökbálint
Summary
I am a dedicated and proactive professional seeking to leverage my skills and expertise in customer support, project management, and technical proficiency to contribute effectively as an Associate at SAP. I am committed to guiding customers throughout the entire lifecycle of software implementation, providing expertise on demand, resolving pain points, and ensuring fast access to best practices. My goal is to facilitate knowledge transfer and drive long-term success for customers.
Overview
1
1
year of professional experience
Work History
Senior Member Support Associate
Byborg SSC
11.2023 - Current
- Managed a team of Associate Member Support colleagues, including allocating resources and overseeing their performance
- Maintained contact with other departments to address requests and ensure smooth collaboration
- Mentored new colleagues to ensure they meet company standards and excel in their roles
- Ran a dedicated support service for the company's most loyal customers, ensuring their needs were met promptly and effectively.
Member Support Specialist
Byborg SSC
01.2023 - 11.2023
- Maintained contact with customers and provided swift resolutions via email, phone, or chat
- Facilitated communication between developers and customers by managing JIRA tickets
- Assisted developers with further inquiries into specific cases to ensure customer satisfaction.
Education
High School Diploma -
József Attila Gimnázium
BudapestTwo years of coursework towards a Sports Journalism BA -
University of South Wales
Skills
C1 level English skills, able to communicate professionally with a friendly tone in both written and spoken communication
Basic level Spanish proficiency, currently developing further
Ability to excel at working under pressure
Strong team player, able to work effectively with others
References
Available upon request
Timeline
Senior Member Support Associate
Byborg SSC
11.2023 - Current
Member Support Specialist
Byborg SSC
01.2023 - 11.2023
High School Diploma -
József Attila Gimnázium
Two years of coursework towards a Sports Journalism BA -
University of South Wales