Kristóf Kósa

Working with SAP's SuccessFactors Successfactors Employee central module
- Assisting corporate clients with configuration/implementation related issues
- Creating documentation for newly discovered error's symptoms, causes and resolution
- Communicating with internal teams on a daily basis to discuss issues
- Organizing calls with customers/partners for them to show the error and to have a deeper understanding of their goal to achieve
- Using error logging tools for root cause analysis

• Consistently met my short and long-term targets
• Proactively participated in meetings and helped create new practices
• Responding to emails, and spoke with clients face-to-face.

• Front line employee working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role
• Providing in-depth technical support to customers through network or equipment monitoring, localization and remote repair
• Cooperating with various BT and 3rd party support teams
• Supporting large variety of networking products on a global scale
• Communicating and updating Customers on incident resolution progress.

• Provide technical assistant to our customers on both English and Hungarian language
• Using a CRM (nutshell) system to categorize customers, based on their order status
• Incoming invoices handling
• Making sure that the cash-flow table is regularly updated and maintained
• Uploading the products we sell to the site creating a description and pricing them
• Handling the incoming orders and keeping simultaneous contact with the clients.