Kristóf Szakács
Head Of Operations
Budapest
Summary
With over a decade of experience in the service sector, this candidate's leadership style revolves around setting a positive example and fostering a supportive environment. They approach every situation with unwavering optimism, constantly seeking opportunities and finding solutions even in the face of seemingly insurmountable challenges.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Head of Operations
Ozo Group Ltd
Budapest, Budapest
6 2022 - Current
- Company Overview: workforce outsourcing for luxury hotels. Led the Hungarian pilot project of the Maltese market leader in a start-up like environment
- Trained and guided over 20 team members to maintain high productivity and performance metrics.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Coordinated between Hungarian and Maltese partners
- Budget compilation, trainings planning and execution
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
KEY ACCOUNT MANAGER
MiniCRM Zrt.
Budapest, Hungary
12.2021 - 05.2022
- Company Overview: Self-developed Hungarian CRM system offering sales and customer related solutions for SMEs
- Implementation of a CRM system for 15 new customers
- Improved the operation of SMEs, maintained contact with business owners and maximized their sales through the use and customization of the system
- Insight to company cultures of different sizes
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction
EXECUTIVE LOUNGE & GUEST EXPERIENCE MANAGER
InterContinental Fujairah
Fujairah, UAE
04.2019 - 05.2021
- Company Overview: IHG is the world's biggest hotel chain. Fujairah resort has190 guest rooms
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds
- Led cross-functional teams to achieve company goals, fostering collaboration and communication
- Collaborated with housekeeping and maintenance departments to ensure prompt resolution of room issues affecting the guest experience
- Analyzed guest data to identify trends and areas for improvement in service delivery
- Winner of the Brand Ambassador 2019 award, nominee for the Manager of the Month award
ASSISTANT LUXURY SERVICES MANAGER
InterContinental Malta
St. Julian's, Malta
09.2017 - 03.2019
- Company Overview: InterContinental Malta has 490 guest rooms and suites, multiple pools and restaurants
- Management of 45 luxury suites and 60 club rooms plus the VIP Lounge
- Served high-ranking customers (government officials, bank owners, movie stars etc)
- Maintained continuous contact with suppliers, purchasing equipment and optimizing inventory
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels
- Defined clear targets and objectives and communicated to other team members
- 3rd best performing Executive Lounge in Europe in 2018
Education
OKJ Degree - Tourism and Hospitality management
Hungarian Businessman Academy
Budapest 04.2009 - 01.2011
Skills
Workforce Planning
Performance Evaluation and Monitoring
Active Listening
Problem-solving aptitude
Customer Relations
Analytical Thinking
KPI Tracking
Empathy
Accomplishments
- Brand Ambassador award, 2019
- Guest Experience award, 2016
- British Butler Institute training certificate, 2015