Opera, Poszeidón
Krisztián Csábi
Civil Service Administrative Officer
Budapest
Summary
Experienced Receptionist with over 10 years of experience in Hotellerie. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Language
Work History
Civil Service Administrative Officer
Pest Megyei Kormányhivatal
Budapest
06.2019 - Current
- receiving and answering or putting trough phone calls to the administrator whom it concerne
- posting official letters on a special program or/and preparing the letters for the posting department
- making the administration of the employees
- secretary
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Receptionist, Concierge
Danubius Hotel Astoria, Hotel Erzsébet City Center and Danubius Hotel Gellért
Budapest
02.2006 - 05.2019
- Arranged for transportation to and from airport, train station and events for visitors.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Corresponded with clients through email, telephone or postal mail.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Education
Master of Science - German Language And Literature
Catholic University Named Pázmány Péter
Piliscsaba, Hungary 04.2001 -
Skills
German Language (Europass C2)
Software
Timeline
Civil Service Administrative Officer
Pest Megyei Kormányhivatal
06.2019 - Current
Receptionist, Concierge
Danubius Hotel Astoria, Hotel Erzsébet City Center and Danubius Hotel Gellért
02.2006 - 05.2019
Master of Science - German Language And Literature
Catholic University Named Pázmány Péter
04.2001 -
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