KRISZTINA VARGA

• Delivered exceptional guest experience for international and VIP guests across multiple Mandarin Oriental locations
• Managed floor service during high volume operation in fast-paced luxury environment
• Coordinated table arrangement in 7rooms platform for maximising seating capacity
• Trained and supported new team members on service excellence, guest interaction and operational procedures
• Adapted quickly to different international teams, guest expectations and operational standards across seasonal assignments

International assignments:

• Summer season - Greece
• Winter season 2024 - Prague

Collaborated with management on strategies for improving overall guest experience in IRD department leading to positive reviews

• Winter season 2025 - Dubai

Selected to support the opening team of a newly launched Mandarin Oriental property in Dubai

• Relocated to Hungary from United Kingdom
• Spent six months traveling, gaining deeper understanding of different cultures and perspectives
• Completed Spanish language course in Spain

• Ensured that Standard Operating Procedures were documented and maintained
• Coaching of team members
• Supported team managers on duty
• Responsible for updating time management system with holidays, sickness, etc.

• Planned and executed wide variety of events from small parties to large corporate gatherings
• Managed all aspects of event planning, including budgeting, vendor selection, timeline management, and on-site coordination
• Liaised with marketing and PR colleagues to promote special events
• To build and maintain good relationships with key contacts and stakeholders resulting in repeat business
• Supported event team on administration tasks

• Coordinated with restaurant manager and performed all services according to requirements
• Communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
• Strategically timed check-ins with customers to confirm satisfaction with meals, taking action to correct any problems
• Planned and executed 50 guest parties by organizing menus, spaces, and special requests
• Managed wait staff of 10 in coordination with manager in 5-star fine dining establishment

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
• Showcased extensive knowledge of menu items and made recommendations when requested
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests