Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Silaghi

Laura Silaghi

Debrecen

Summary

Accomplished Customer Service Representative at Transcosmos KFT.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Transcosmos KFT
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Shop Worker

Lidl
01.2024 - 01.2025
  • Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
  • Maintained orderly and clean work areas for maximum productivity.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Stocked shelves efficiently, ensuring product availability and reducing restocking time.
  • Balanced cash register at end of day accurately, ensuring accountability for all transactions processed during the shift.
  • Utilized strong problem-solving skills when faced with unexpected challenges or complications during daily operations.
  • Enhanced visual merchandising by creating eye-catching displays that attracted customer attention.

Judicial Assistant

Debreceni Ítélőtábla
01.2023 - 09.2023
  • Contributed to a positive work environment by fostering teamwork among court staff members.
  • Maintained confidentiality of sensitive information while handling high-profile or complex cases.
  • Assisted in drafting judicial opinions, orders, and memoranda for timely resolution of cases.
  • Expedited court proceedings by effectively prioritizing tasks according to urgency and deadlines.
  • Reduced errors on official records by carefully monitoring all updates made to case files throughout the duration of each trial.

Bartender

Campus ZRT.
04.2020 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Bachelor's Degree - Judicial Administrator

Debreceni Egyetem
Debrecen
06-2023

High School Diploma -

Debreceni Egyetem Kossuth Lajos Gyakorló Gimnáziuma
Debrecen
06-2020

Skills

  • Customer engagement
  • Effective listening skills
  • Analytical reasoning
  • Detail-oriented data management
  • Telecommunications support expertise
  • Proficient conflict resolution
  • Microsoft Excel
  • Transaction management
  • Customer service operations

Languages

English
Full Professional
French
Limited Working
Italian
Limited Working

Timeline

Customer Service Representative

Transcosmos KFT
02.2025 - Current

Shop Worker

Lidl
01.2024 - 01.2025

Judicial Assistant

Debreceni Ítélőtábla
01.2023 - 09.2023

Bartender

Campus ZRT.
04.2020 - 08.2023

Bachelor's Degree - Judicial Administrator

Debreceni Egyetem

High School Diploma -

Debreceni Egyetem Kossuth Lajos Gyakorló Gimnáziuma

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Laura Silaghi