Laura Silaghi
Debrecen
Summary
Accomplished Customer Service Representative at Transcosmos KFT.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transcosmos KFT
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Shop Worker
Lidl
01.2024 - 01.2025
- Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
- Maintained orderly and clean work areas for maximum productivity.
- Maintained a clean and organized store environment for optimal shopping experience.
- Stocked shelves efficiently, ensuring product availability and reducing restocking time.
- Balanced cash register at end of day accurately, ensuring accountability for all transactions processed during the shift.
- Utilized strong problem-solving skills when faced with unexpected challenges or complications during daily operations.
- Enhanced visual merchandising by creating eye-catching displays that attracted customer attention.
Judicial Assistant
Debreceni Ítélőtábla
01.2023 - 09.2023
- Contributed to a positive work environment by fostering teamwork among court staff members.
- Maintained confidentiality of sensitive information while handling high-profile or complex cases.
- Assisted in drafting judicial opinions, orders, and memoranda for timely resolution of cases.
- Expedited court proceedings by effectively prioritizing tasks according to urgency and deadlines.
- Reduced errors on official records by carefully monitoring all updates made to case files throughout the duration of each trial.
Bartender
Campus ZRT.
04.2020 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor's Degree - Judicial Administrator
Debreceni Egyetem
Debrecen06-2023
High School Diploma -
Debreceni Egyetem Kossuth Lajos Gyakorló Gimnáziuma
Debrecen06-2020
Skills
- Customer engagement
- Effective listening skills
- Analytical reasoning
- Detail-oriented data management
- Telecommunications support expertise
- Proficient conflict resolution
- Microsoft Excel
- Transaction management
- Customer service operations
Languages
English
Full Professional
French
Limited Working
Italian
Limited Working
Timeline
Customer Service Representative
Transcosmos KFT
02.2025 - Current
Shop Worker
Lidl
01.2024 - 01.2025
Judicial Assistant
Debreceni Ítélőtábla
01.2023 - 09.2023
Bartender
Campus ZRT.
04.2020 - 08.2023
Bachelor's Degree - Judicial Administrator
Debreceni Egyetem
High School Diploma -
Debreceni Egyetem Kossuth Lajos Gyakorló Gimnáziuma
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