Lauranne Kimana

Dynamic Front Desk Officer with a proven track record at Martha Hotel, enhancing guest satisfaction through efficient operations and superior guest relations. Skilled in Microsoft Office and problem-solving, I significantly improved communication and loyalty among guests. Expert in registration and reservation management, adept at fostering positive experiences.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration.

• Promoted from front desk clerk to front desk manager within 6 months of hire due to exceptional job performance.
• Established lasting relationships with clients through networking and promotional messages which increased repeat business .
• Supervised team of 3 staff members

Certificate of service rendered