Levente Molnar

• Organised staff training sessions on reservation management, enhancing team members' proficiency and providing outstanding service.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Reviewed reservation requests for accuracy, such as dates and times, and making adjustment where needed.
• Assigned, scheduled staff to help with reservations during busy times of year such as holidays or summer vacation periods.
• Handled private event bookings on a monthly basis.
• Implemented customer engagement strategies, leading to an increase in repeat business and positive online reviews.

Departments: Rotunda Lobby Lounge, Banqueting, Room Service

• Reported any equipment defects to line manager in line with company procedures.
• Conducted regular performance evaluations, recognizing top performers and developing action plans for underperforming staff.
• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
• Handled all day dining and room service team during busy operation.
• Handled scheduling for multiple teams of waiting and bartending staff.
• Helped creating a private bar system for room service operation.
• Devised and implemented improvements to service procedures, improving customer satisfaction scores.
• Managed departmental budgets, optimizing expenditures, and controlling labour costs while maintaining high service standards.
• Fostered a collaborative working environment, coordinating with the executive chef to improve food service efficiency and quality.
• Acted as Assistant Manager when required, demonstrating versatility and capacity to assume leadership responsibilities.
• Supported Banqueting operations during private events such as weddings.
• Collaborate with other F&B Managers to create cocktail event.
  

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Looked after my own section in every details.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Departments : Rotunda Lobby Lounge, Private Members Club, Banqueting.

• Taking food and drink orders
• Serving dishes and drinks on the table
• Looking after my section in every detail
• Served high volumes of guests up in fast-paced service environments with exceptional customer care.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.