Influential tour guide offering more than 14 years of experience in presenting to large groups of people. Imaginative and entertaining with education and training in wine tourism. Bilingual in German and English.
Overview
19
19
years of professional experience
5
5
Languages
Work History
Wine Bar Counter
Pannonhalmi Borterasz
05.2023 - Current
Tourism Assistant, Guide
Winery Of Pannonhalma Abbey
03.2010 - Current
Fielded phone inquiries from potential visitors, converting inquiries into bookings for tours.
Enhanced guest experience by providing informative and engaging guided tours.
Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Built personal relationships with guests to promote positive experiences.
Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Established positive relationships with tour members through fun and engaging conversation.
Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
Remained calm and composed in tense situations involving angry or upset customers.
Greeted customers entering store and offered assistance with requirements.
Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Maid & Kitchen Maid
Croisi Europe
09.2005 - 07.2006
Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.