LIVIA SOKCIC
Dunaharaszti
Summary
With exceptional interpersonal skills and extensive training, offering a comprehensive skill set to provide outstanding travel consultancy services in a client-focused environment. Troubleshooting and resolving customer support issues to ensure positive results. With multilingual capabilities enhance active listening and problem-solving abilities. Sales experience in a dynamic and fast-paced agency, equipped to remain composed and work effectively under pressure.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CORPORATE TRAVEL AGENT
American Express Global Business Travel
07.2022 - Current
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing GDS, Amadeus
- Provide consultative advice, solutions, and recommendations
- Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car)
TEACHER
Nikola Tesla High School
02.2021 - 09.2022
- Maintained trusting student relationships by providing both educational and emotional support to students
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
INSURANCE AGENT
Groupama Insurance
02.2020 - 02.2022
- Maintained high standards of customer service by building relationships with clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
PURCHASING MANAGER
Raiker Kft.
07.2018 - 02.2021
- Purchasing and supplying manager for HORECA sector (Hotels, Restaurants and Cafés)
- Located and vetted vendors, established good relationships and negotiated contracts
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
EXECUTIVE DIRECTOR
Li-kom LLC, Survivor LLC and Dracar LLC
10.1992 - 07.2018
- Developed business strategies to establish short and long-term goals for company
- Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability.
Education
BSC Student - Tourism and Hospitality
Collegium Humanum Management University
Warsaw,PLDiploma of Higher Education - Logistics and Transport
Gabor Denes Secondary Vocational School
Szeged,Hungary06.2020
Diploma of Higher Education - Sales Manager
Gabor Denes Secondary Vocational School
Szeged,Hungary02.2023
BSC - Teacher
Hungarian Language Teacher Training Faculty
Subotica,SerbiaSkills
- Costumer oriented, kind and polite personality
- Team player
- Corporate and leisure travel proficiency
- International relations
- Ticketing,refund and exchange processing
- Customer Service
- Guest Services
- Administrative Skills
- Hospitality service expertise
Languages
Hungarian
Proficient
C2
Serbian
Proficient
C2
Croatian
Advanced
C1
English
Advanced
C1
Certification
- Diploma in Hospitality Management Including English Languages Studies
- Certificate - English for Tourism -Hotel Reception and Front Desk
- NASBA course - Artificial Intelligence for Business
- Diploma - Amadeus (reservation,fares,ticketing)
- Diploma in Health and Social Care
- NHCPS - CPR, AED & First Aid Certification
- Diploma in Caregiving
- Diploma in Nursing and Patient Care
Timeline
CORPORATE TRAVEL AGENT
American Express Global Business Travel
07.2022 - Current
TEACHER
Nikola Tesla High School
02.2021 - 09.2022
INSURANCE AGENT
Groupama Insurance
02.2020 - 02.2022
PURCHASING MANAGER
Raiker Kft.
07.2018 - 02.2021
EXECUTIVE DIRECTOR
Li-kom LLC, Survivor LLC and Dracar LLC
10.1992 - 07.2018
- Diploma in Hospitality Management Including English Languages Studies
- Certificate - English for Tourism -Hotel Reception and Front Desk
- NASBA course - Artificial Intelligence for Business
- Diploma - Amadeus (reservation,fares,ticketing)
- Diploma in Health and Social Care
- NHCPS - CPR, AED & First Aid Certification
- Diploma in Caregiving
- Diploma in Nursing and Patient Care
BSC Student - Tourism and Hospitality
Collegium Humanum Management University
Diploma of Higher Education - Logistics and Transport
Gabor Denes Secondary Vocational School
Diploma of Higher Education - Sales Manager
Gabor Denes Secondary Vocational School
BSC - Teacher
Hungarian Language Teacher Training Faculty
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