Hi, I’m
LIVIA SOKCIC
Summary
With exceptional interpersonal skills and extensive training, offering a comprehensive skill set to provide outstanding travel consultancy services in a client-focused environment. Troubleshooting and resolving customer support issues to ensure positive results. With multilingual capabilities enhance active listening and problem-solving abilities. Sales experience in a dynamic and fast-paced agency, equipped to remain composed and work effectively under pressure.
Overview
32
years of professional experience
1
Certification
Work History
American Express Global Business Travel
CORPORATE TRAVEL AGENT
07.2022 - Current
Job overview
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing GDS, Amadeus
- Provide consultative advice, solutions, and recommendations
- Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car)
Nikola Tesla High School
TEACHER
02.2021 - 09.2022
Job overview
- Maintained trusting student relationships by providing both educational and emotional support to students
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
Groupama Insurance
INSURANCE AGENT
02.2020 - 02.2022
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Raiker Kft.
PURCHASING MANAGER
07.2018 - 02.2021
Job overview
- Purchasing and supplying manager for HORECA sector (Hotels, Restaurants and Cafés)
- Located and vetted vendors, established good relationships and negotiated contracts
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
Li-kom LLC, Survivor LLC and Dracar LLC
EXECUTIVE DIRECTOR
10.1992 - 07.2018
Job overview
- Developed business strategies to establish short and long-term goals for company
- Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability.
Education
Collegium Humanum Management UniversityWarsaw,PL
BSC Student from Tourism and Hospitality
Gabor Denes Secondary Vocational SchoolSzeged,Hungary
Diploma of Higher Education from Logistics and Transport
06.2020
Gabor Denes Secondary Vocational SchoolSzeged,Hungary
Diploma of Higher Education from Sales Manager
02.2023
Hungarian Language Teacher Training FacultySubotica,Serbia
BSC from Teacher
Skills
- Costumer oriented, kind and polite personality
- Team player
- Corporate and leisure travel proficiency
- International relations
- Ticketing,refund and exchange processing
- Customer Service
- Guest Services
- Administrative Skills
- Hospitality service expertise
Languages
Hungarian
Proficient
C2
Serbian
Proficient
C2
Croatian
Advanced
C1
English
Advanced
C1
Certification
- Diploma in Hospitality Management Including English Languages Studies
- Certificate - English for Tourism -Hotel Reception and Front Desk
- NASBA course - Artificial Intelligence for Business
- Diploma - Amadeus (reservation,fares,ticketing)
- Diploma in Health and Social Care
- NHCPS - CPR, AED & First Aid Certification
- Diploma in Caregiving
- Diploma in Nursing and Patient Care
Timeline
CORPORATE TRAVEL AGENT
American Express Global Business Travel
07.2022 - Current
TEACHER
Nikola Tesla High School
02.2021 - 09.2022
INSURANCE AGENT
Groupama Insurance
02.2020 - 02.2022
PURCHASING MANAGER
Raiker Kft.
07.2018 - 02.2021
EXECUTIVE DIRECTOR
Li-kom LLC, Survivor LLC and Dracar LLC
10.1992 - 07.2018
Collegium Humanum Management University
BSC Student from Tourism and Hospitality
Gabor Denes Secondary Vocational School
Diploma of Higher Education from Logistics and Transport
Gabor Denes Secondary Vocational School
Diploma of Higher Education from Sales Manager
Hungarian Language Teacher Training Faculty
BSC from Teacher
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