Livia Timár
Experienced People Manager and Lawyer
Summary
Experienced People Manager with over 5 years of expertise in overseeing client-facing service teams. Skilled in leading diverse and virtual teams, fostering a collaborative work environment, and implementing effective strategies to boost employee engagement, retention, and productivity. Demonstrated proficiency in conflict resolution and performance management, ensuring team success and operational efficiency.
Overview
18
18
years of professional experience
12
12
Certification
Work History
Lawyer
Dr. Fehér Attila Attorneys at Law
11.2022 - Current
- Gained understanding of legal areas through diverse casework in corporate law, labor law, AML, regulated industries, and civil litigation.
- Drafted and reviewed legal documents for compliance with laws and regulations.
- Conducted legal research to support case preparation, utilizing precedents to analyze case outcomes.
- Advised international clients on rights and obligations in various practice areas.
- Collaborated with teams to develop strategic approaches for case resolution.
- Managed multiple claims in bankruptcy proceedings exceeding EUR 2,000,000.
Paralegal
Dr. Sipka Judit Attorney at Law
08.2021 - 11.2022
- Conducted legal research to support case preparation and strategy development in the areas of real estate law, family and succession law, civil litigation process and enforcement.
- Reduced attorney workload by drafting routine legal documents such as legal contracts, briefs and motions.
AskHR Global Squad Leader
IBM Hungary ISSC
01.2020 - 11.2022
- Led cross-functional HR service teams in EMEA-APAC (Payroll & Offboarding, HR Generalist)
- Developed training programs to enhance team performance.
- Mentored team leaders, involved them in strategic decisions and delegated responsibilities leadership visibility.
- Led innovation projects targeting the streamlining and automation of Workday and SAP processes, reducing turnaround times by 60%.
- Boosted team productivity by 33% through utilization of best practices, regular check-ins, trend monitoring and a new, transparent rewards system.
- Managed stakeholders: facilitated communication between departments to foster collaboration and alignment on objectives.
- Guided teams through agile transformation and restructuring during the spin-off of Kyndryl.
- Was awarded as "Best Inspirational Manager" in 2 consecutive years, during and after a major organizational transformation.
Sales Account Team Leader (DACH Key Accounts)
IBM Hungary ISSC
02.2016 - 12.2019
- Led international account transitions impacting DACH key accounts.
- Provided project management and training for new electronic E2E order process.
- Assisted with performance reviews, applicant screening and interviewing and onboarding.
- Established KPIs, linked external request handling system to PGMP application, automated reporting internal and client use.
- Mentored team on best practices, promoted team engagement by delegating responsibilities.
- Managed stakeholder communications for alignment.
- Fostered knowledge retention through collaborative platforms and brainstorming sessions.
- Acted as focal during compliance audits, aided corrective actions.
- Arranged "Client Showcase" sessions receiving excellent feedback from the leaders.
- Organized workshop for Budapest account teams to find synergies, praised by executives.
Sales Support Specialist
IBM Hungary ISSC
02.2012 - 02.2016
- Executed bid management tasks including proposal development, solution design and pricing.
- Collaborated with cross-functional teams to gather data for proposals and secure Go-to-Market approvals.
- Championed operational compliance and advanced to business focal for client satisfaction.
- Optimized workflow efficiency, enhancing sales pipeline transparency and forecasting accuracy.
- Developed a knowledge base with account materials and best practices for bid managers.
- Trained juniors on proposal development and compliance standards.
Time Management Specialist
AB Inbev Hungary
07.2010 - 01.2012
- Created SOP and training materials.
- Maintained and verified time records for 3,000 employees ensuring accuracy and completeness of payroll documents.
- Addressed attendance and absence inquiries with employees at all levels.
- Provided management with time and attendance reports including overtime, vacation, and sick hours calculations.
- Coordinated with health insurance providers for timely employee payments.
- Met deadlines consistently under pressure, demonstrating strong time-management skills.
- Served as SAP ERP UAT Tester during transition process.
- Oversaw process management and transition from Germany to Budapest office.
IT Service Desk Agent
HP Enterprise Services
10.2009 - 07.2010
- Resolved technical issues for end-users, provided timely support via phone and email, maintaining effective communication with clients from the airline industry.
- Documented service requests in ticketing system, ensuring accurate tracking and follow-up.
- Assisted in troubleshooting hardware and software problems, contributing to efficient incident resolution.
- Volunteered for 12-hour night shift, managed extended account scope.
- Mentored junior agents on customer service and technical support best practices.
Junior HR Associate
Roche Services Europe
10.2007 - 09.2009
- Executed process transition and documentation from Switzerland to Hungary, fostering relationships with Swiss HRBPs and HR team members.
- Oversaw HR information systems, maintaining accurate data entry and personnel record-keeping in SAP.
- Streamlined HR operations with team collaboration, enhancing overall departmental efficiency.
- Addressed employee and management inquiries, delivering timely and precise information.
Education
J.D. - Law
Pázmány Péter Catholic University
07.2022
Bachelor of Arts - Tourism And Hotel Management
Budapest Business School
06.2007
Skills
- Project Management (Agile, PMP)
- Process Improvement
- Change Management
- Stakeholder Management
- People & Performance Management
- Analytical and Problem Solving Skills
- Contract Management
- Design Thinking
- Legal Research
- Contract Review
- Customer Service
- Legal advisory
Certification
- IBM License to Lead - First-Line Manager (Apr 2021)
- IBM Enterprise Design Thinking Co-Creator (Apr 2019)
- IBM Agile Achiever (Apr 2019)
- IBM Blue Core Coach (Jun 2019)
- IBM Global Sales School (May 2017)
- IBM People Analytics - Essentials (Apr 2021)
- IBM Mental Health Ally (Aug 2022), IBM Be Equal Ally (Sep 2022)
- IBM Growth Behaviors (Growth Minded, Outcome Focused, Trusted, Team Focused, Courageous, Resourceful) (Aug 2022)
- IBM Power Skills - Resilience, Growth Minded, Learning Agility, Time Management (Dec 2021)
- IBM Earning Advocacy Practitioner (Mar 2018)
- Project Management Fundamentals (Nov 2014)
LANGUAGES
English
Advanced (C1)
German
Advanced (C1)
Hungarian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Elementary (A2)
Timeline
Lawyer
Dr. Fehér Attila Attorneys at Law
11.2022 - Current
Paralegal
Dr. Sipka Judit Attorney at Law
08.2021 - 11.2022
AskHR Global Squad Leader
IBM Hungary ISSC
01.2020 - 11.2022
Sales Account Team Leader (DACH Key Accounts)
IBM Hungary ISSC
02.2016 - 12.2019
Sales Support Specialist
IBM Hungary ISSC
02.2012 - 02.2016
Time Management Specialist
AB Inbev Hungary
07.2010 - 01.2012
IT Service Desk Agent
HP Enterprise Services
10.2009 - 07.2010
Junior HR Associate
Roche Services Europe
10.2007 - 09.2009
J.D. - Law
Pázmány Péter Catholic University
Bachelor of Arts - Tourism And Hotel Management
Budapest Business School
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