Léna Ribárszki
Budapest,BU
Summary
Proven IT Support Specialist with a track record of diagnosing complex technical issues swiftly, significantly enhancing efficiency for TATA Consultancy Services. Expert in user support and employing problem-solving skills, I excel in teamwork and collaboration, ensuring high customer satisfaction. Skilled in Microsoft Windows and Office, my approach has consistently improved service delivery and client relations.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
TATA Consultancy Services
04.2021 - Current
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Assistant
Active Életmód Központ
07.2020 - 03.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Assistant
Manna ABC
06.2019 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Psychology
Babeș-Bolyai University
Cluj-Napoca07.2023
High School Diploma -
Toldy Ferenc Gimnázium
Budapest, Hungary06.2019
Skills
- Help Desk Experience
- User Support
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Microsoft Windows and Office
Languages
Hungarian
Native language
German
Advanced
C1
English
Advanced
C1
Timeline
IT Support Specialist
TATA Consultancy Services
04.2021 - Current
Assistant
Active Életmód Központ
07.2020 - 03.2021
Sales Assistant
Manna ABC
06.2019 - 12.2019
Bachelor of Arts - Psychology
Babeș-Bolyai University
High School Diploma -
Toldy Ferenc Gimnázium
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