Lucas Delval
Kraków,małopolskie
Summary
Motivated Salesforce Consultant with solid experience on transforming business requirements into Salesforce solutions. Expertise on automation building and meticulous on data integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
Freelance (Self employed)
Krakow, Lesser Poland
11.2020 - Current
- Configure/build new functionality in the Salesforce.com platform using declarative solutions: profiles, custom objects, validations, process automation tools (flow etc.), security and full configuration of different managed and un-managed packages (SF CPQ, DLRS, DataTable..)
- Analyze customer business requirements and translate into technical requirements through Sprint planning, refinement session and solutioning, documentation under JIRA/Confluence
- Assist clients during testing phases of projects by providing remote training, support and demos
- Test implemented application and configuration: smoke testing and re-solutioning when needed
- Troubleshooting and bug fixing
- Data migrations and management (SF Dataloader / SF Inspector)
- Metadata deployments through Gearset or packages
- Using GIT as source of truth for metadata, including retrieving, deploying and committing metadata through SF(DX), GIT/VSCode
Senior Associate: Salesforce Configuration Analyst
PwC Polska
Krakow, Lesser Poland
10.2019 - 10.2020
- Providing day to day second level support for the Salesforce End Users for the EMEA region
- Managing Users, Roles, Profiles, Permission sets, Assignment Rules, Licenses, Field Level Security in order to make sure that users should only be able to see and do what they need to
- Creating reports and dashboards in accordance to the user and business requirements
- Creating escalation tickets to L3 with proper reproduction steps, and resolution ideas, act as a middle man between L3 and end user to manage expectations accordingly
- Manage and enforce data integrity to ensure reliable sources of data for the business through duplication rules
- Provide user guidance to improve first user contact with the platform
- Mass data operation using the Bulk API
- Improving support processes & documentation
- Participating in feature roll-out documentations & presentation
- Engaging in Salesforce transition and territory go-lives by being the main point of contact
Associate: Salesforce Configuration Analyst
PwC Polska
Krakow, Lesser Poland
12.2017 - 10.2019
- Providing day to day second level support for the Salesforce End Users for the EMEA region
- Managing Users, Roles, Profiles, Permission sets, Assignment Rules, Licenses, Field Level Security in order to make sure that users should only be able to see and do what they need to
- Creating reports and dashboards in accordance to the user and business requirements
- Creating escalation tickets to L3 with proper reproduction steps, and resolution ideas, act as a middle man between L3 and end user to manage expectations accordingly
- Manage and enforce data integrity to ensure reliable sources of data for the business through duplication rules
- Provide user guidance to improve first user contact with the platform
- Mass data operation using the Bulk API
Salesforce Cloud Analyst
Accenture
Krakow, Lesser Poland
06.2017 - 12.2017
- Providing Highest level of expertise on Apttus - CLM Enabled organisations as a L3/L4 Apptus Specialist
- Recommending and analysing business cases with Salesforce Stakeholders
- Providing solution and resolution on Apttus - CLM related cases
- Ensuring synchronisation across different business units to maintain a constant level of usability and performance on every streams
- Organising meetings with business stakeholders to provide high level overview of the current CLM related issues
- Communicating and Synchronising CLM enabled divisions with Project Team to ensure that fixes are integrated in the deployment cycles and major releases
- Acting as a man in the middle between Apttus support and business partners to simplify our processes
- Leading & Coordinating our team to ensure proper ticket handling and fast resolution while maintaining and following proper incident handling processes, organizing meetings and creating reports to ensure maximum quality of service level
Salesforce System Administrator
Capita Employee Benefits
Krakow, Lesser Poland
10.2016 - 05.2017
- Complete rebuilt of an organisation :Transformed Business requirements into Salesforce Solutions - Hundred of changes, developments, created within a span of 4 months (Est. 860 Hours of development time) - Lightning Ready Organisation - Migrated, Tested, Deployed Metadatas from Sandboxes to live environments - Complete Data migration, with prior data cleansing and management- Made use of every automation tool that Salesforce provides to enforce data integrity, manage and help the user through the different sales operations - UAT orchestrated and performed to ensure full integrity and proper behavior of processes, workflows, and other developments to ensure reliability and business adoption - Complete Clean-up of obsolete workflows, flows, processes and other automation to ensure maximum efficiency during the Metadata deployment phase
- Managing Users, Roles, Profiles, Record Type, Formulas, Automations, Fields/Custom Fields, Field Level Security, Permission sets, Sharing rules..
- Creating Record Types and Page layouts based on Profiles to reflect the business process
- Creating reports and dashboards in accordance to the user's requirements
- Developing custom fields and able to materialize links between objects using different kinds of relationships, such as Master - Detail, lookup etc.
- Mastering different automation using process builder, workflow rules, assignement rules, and all the tools Salesforce platform provides to automate processes
- Making proper use of Sandboxes to develop, validate, test and deploy codes modifications and automations into the Production organisation using Changesets
- Manage and enforce data integrity to ensure reliable sources of data for the business
- Setup effectively the data protection and data avaibility for the users using Profiles, Roles, Hierarchies, Sharing Settings, Organization Wide Defaults
- Use and customise accordingly Desktop integration tools, such as Salesforce For Outlook, Lightning Sync
Product Support Engineer
HCL
Krakow, Lesser Poland
03.2016 - 10.2016
- Providing Salesforce.com Premier & Basic Technical Support English and French over EMEA Hours
- Provide Techincal Support via phone and email to clients and using the internal SalesForce's ticketing tool.
- Manage and Investigate client's cases following a day to day planning
- Keep the Customers updated on the support tickets day after day
- Comunicate with the Higher Technical Support in a way to resolve issue as quickly as possible
- Follow SalesForce's Quality Procedures to maintain readabiliy and documentation for the SalesForce Community and Partners
- Daily tasks includes assisting customers with issues related to CRM Configuration, Data Management,Email & Desktop Integration, Analytics and Feature Activations.
IT Analyst
HCL
Krakow, Lesser Poland
01.2015 - 03.2016
- Providing Hardware/Software problem Diagnosis and Resolution
- Active Directory Administration, Email Management…
- Close work with End Users, Teamwork and Problem Management.
Education
Technical Degree - I.T / Networking & Programation
Lycée de la CCI de Nîmes
Nimes, France2014
High School Diploma - I.T & Electronics
Lycée Dhuoda de Nîmes
Nimes, France2012
Skills
- Data Management
- Process Implementation
- Business to Salesforce
- Self-motivated
- Strong verbal communication
- Collaborative approach
Languages
French: Native - English: Read, Written and fluently spoken at a professional level.
Accomplishments
- Project Thunder - Salesforce Organisation Rebuild
Collaborated with team of 3 during a period of 4 months in the development and deployment of a complete rebuild of an aging, broken and outdated Salesforce Organisation. This saved roughly 230.000£ to the business by avoiding the necessity of using an external contractor.
Certification
- Certified Salesforce Administrator
- Certified Salesforce Advanced Administrator
- Certified Salesforce Platform App Builder
- Certified Salesforce CPQ Specialist
- Certified Salesforce Sales Cloud Consultant
- Certified Process Automation Builder Accredited Professional
- Certified Apttus CLM 201
- Certified Service Cloud Voice
Timeline
Salesforce Consultant
Freelance (Self employed)
11.2020 - Current
Senior Associate: Salesforce Configuration Analyst
PwC Polska
10.2019 - 10.2020
Associate: Salesforce Configuration Analyst
PwC Polska
12.2017 - 10.2019
Salesforce Cloud Analyst
Accenture
06.2017 - 12.2017
Salesforce System Administrator
Capita Employee Benefits
10.2016 - 05.2017
Product Support Engineer
HCL
03.2016 - 10.2016
IT Analyst
HCL
01.2015 - 03.2016
Technical Degree - I.T / Networking & Programation
Lycée de la CCI de Nîmes
High School Diploma - I.T & Electronics
Lycée Dhuoda de Nîmes
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