Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Interests
Work Preference
Timeline
Hi, I’m

Marco Biondo

Retail Store Manager
Budapest

Summary

Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
years of professional experience

Work History

Metagame Kártya Kft

Retail Store Manager
11.2016 - Current

Job overview

  • Analyzed competitor offerings and customer preferences to identify opportunities for new product introductions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed store organization, maintenance, and purchasing functions.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

ExxonMobil Business Support Center Hungary Ltd

Reports and Application Analyst
01.2016 - 10.2016

Job overview

  • Successfully migrated the sales support tool developed in the Guatemala office in Access for Tableau data visualization
  • Identified the need for direct input of SAP data into Tableau to streamline reporting processes and enhance data accuracy.
  • Collaborated with stakeholders to develop solutions that facilitate real-time data integration and visualization.
  • Enhanced data reporting and analytical capabilities, resulting in more informed decision-making.

ExxonMobil Business Support Center Hungary Ltd

Accounts Receivable Analyst
05.2014 - 12.2015

Job overview

  • Maintained day-to-day contact with gas stations in the Naples area to address their accounts receivable needs, ensuring timely and accurate processing of transactions.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Increased efficiency in accounts receivable processes by implementing new software and automation tools.
  • Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.


Education

Budapesti Gazdasági Egyetem
Budapest, Hungary

BBA from Hotel, Motel, And Restaurant Management
04.2001

University Overview

Skills

Sales Leadership

Languages

Hungarian, Italian
Native language
English
Proficient
C2
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAP

Microsoft Office

Fidelio

Interests

Boardgames

Role Playing Games

Travel

Hiking

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits4-day work weekPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programs

Timeline

Retail Store Manager
Metagame Kártya Kft
11.2016 - Current
Reports and Application Analyst
ExxonMobil Business Support Center Hungary Ltd
01.2016 - 10.2016
Accounts Receivable Analyst
ExxonMobil Business Support Center Hungary Ltd
05.2014 - 12.2015
Budapesti Gazdasági Egyetem
BBA from Hotel, Motel, And Restaurant Management
04.2001
Marco BiondoRetail Store Manager