Marcos Alberto Seraponzo
Egyetem tér1
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Customer Service Representative
Minibud Airport Shuttle Services
07.2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Assistant
Netflix
02.2021 - 02.2023
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Portuguese Teacher
Explicação Luz da Sabedoria
02.2012 - 02.2015
- Improved student fluency in Portuguese by incorporating immersive language activities and multimedia resources.
Education
Master of Science - Marketing
Széchenyi University
Győr-Hungary 09.2021 - 07.2024
Bachelor of Science - International Relations
Széchenyi University
Győr-Hungary 09.2017 - 07.2021
Skills
Complaint management
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Minibud Airport Shuttle Services
07.2023 - 11.2024
Master of Science - Marketing
Széchenyi University
09.2021 - 07.2024
Customer Service Assistant
Netflix
02.2021 - 02.2023
Bachelor of Science - International Relations
Széchenyi University
09.2017 - 07.2021
Portuguese Teacher
Explicação Luz da Sabedoria
02.2012 - 02.2015
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