Maria Vanessa Heveli
Budapest,BU
Summary
Throughout my professional career I had the privilege to work in different roles of customer service, from the front desk of a wellness hotel to open office of a multinatinal company. Working as a services team leader thought me how to handle different scenarios with customers, cross functional teams and other business partners. Coordinating the team, overseeing the daily operation are part of my role, just as hiring and menthoring team members. I consider myself a great team player with task oriented and can-do attitude, always open for challenges and new experiences.
In my spare time I like to spend time with family, enjoy taking dance classes or go hiking.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Service Team Leader
GE Vernova
Budapest
07.2021 - Current
- I've been leading teams of 10-18 members supporting GE customer needs globally, mainly focusing on quote and sales order creation
- Experienced in process building and process improvement in different ERP systems (Oracle, Sales Force, SAP)
- Created supportive work environment through daily management and regular 1-to-1 meetings
- Built efficient cross-functional relationships focusing on best customer service
Maternity Leave
GE Power
Budapest
03.2018 - 07.2021
Customer Service Team Leader
GE Power
Budapest
02.2017 - 03.2018
- Led 24/7 team focusing on emergencies, forced outages, off-hour support
- Gained experience in building monthly work schedules for 10-12 people working in 3 shifts, making sure that peak seasons and quarter ends are covered
- Conducted emergency shipments globally
24/7 Customer Support Specialist
GE Power
Veresegyhaz, Pest megye
08.2014 - 02.2017
- Provided end to end support in emergency situations, forced/unplanned outages
Managing Director Assistant and HR Assistant
CTDI Kft.
Budapest
02.2013 - 07.2014
Receptionist
Hotel Silver
Hajduszoboszlo, Hajdú-Bihar
07.2010 - 10.2012
Education
Bachelor - Economy of commerce
University of Partium
Oradea, Romania 09.2007 - 06.2010
High School Diploma - Mathematics and Informatics
Theoretic High School
Carei, Romania 09.2003 - 06.2007
Skills
- Process Excellence
- Lean
- Project Management
- Change Management
- Customer Relationship Management
- People Management
- KPI understanding
Languages
Hungarian
Native
English
Advanced
Romanian
Advanced
Certification
Driving Licence - B
Timeline
Customer Service Team Leader
GE Vernova
07.2021 - Current
Maternity Leave
GE Power
03.2018 - 07.2021
Customer Service Team Leader
GE Power
02.2017 - 03.2018
24/7 Customer Support Specialist
GE Power
08.2014 - 02.2017
Managing Director Assistant and HR Assistant
CTDI Kft.
02.2013 - 07.2014
Receptionist
Hotel Silver
07.2010 - 10.2012
Bachelor - Economy of commerce
University of Partium
09.2007 - 06.2010
High School Diploma - Mathematics and Informatics
Theoretic High School
09.2003 - 06.2007
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