Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Maria Vanessa Heveli

Maria Vanessa Heveli

Budapest,BU

Summary

Throughout my professional career I had the privilege to work in different roles of customer service, from the front desk of a wellness hotel to open office of a multinatinal company. Working as a services team leader thought me how to handle different scenarios with customers, cross functional teams and other business partners. Coordinating the team, overseeing the daily operation are part of my role, just as hiring and menthoring team members. I consider myself a great team player with task oriented and can-do attitude, always open for challenges and new experiences.

In my spare time I like to spend time with family, enjoy taking dance classes or go hiking.

Overview

15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Customer Service Team Leader

GE Vernova
Budapest
2021.07 - Current
  • I've been leading teams of 10-18 members supporting GE customer needs globally, mainly focusing on quote and sales order creation
  • Experienced in process building and process improvement in different ERP systems (Oracle, Sales Force, SAP)
  • Created supportive work environment through daily management and regular 1-to-1 meetings
  • Built efficient cross-functional relationships focusing on best customer service

Maternity Leave

GE Power
Budapest
2018.03 - 2021.07

Customer Service Team Leader

GE Power
Budapest
2017.02 - 2018.03
  • Led 24/7 team focusing on emergencies, forced outages, off-hour support
  • Gained experience in building monthly work schedules for 10-12 people working in 3 shifts, making sure that peak seasons and quarter ends are covered
  • Conducted emergency shipments globally

24/7 Customer Support Specialist

GE Power
Veresegyhaz, Pest megye
2014.08 - 2017.02
  • Provided end to end support in emergency situations, forced/unplanned outages

Managing Director Assistant and HR Assistant

CTDI Kft.
Budapest
2013.02 - 2014.07

Receptionist

Hotel Silver
Hajduszoboszlo, Hajdú-Bihar
2010.07 - 2012.10

Education

Bachelor - Economy of commerce

University of Partium
Oradea, Romania
2007.09 - 2010.06

High School Diploma - Mathematics and Informatics

Theoretic High School
Carei, Romania
2003.09 - 2007.06

Skills

  • Process Excellence
  • Lean
  • Project Management
  • Change Management
  • Customer Relationship Management
  • People Management
  • KPI understanding

Languages

Hungarian
Native
English
Advanced
Romanian
Advanced

Certification

Driving Licence - B

Timeline

Customer Service Team Leader

GE Vernova
2021.07 - Current

Maternity Leave

GE Power
2018.03 - 2021.07

Customer Service Team Leader

GE Power
2017.02 - 2018.03

24/7 Customer Support Specialist

GE Power
2014.08 - 2017.02

Managing Director Assistant and HR Assistant

CTDI Kft.
2013.02 - 2014.07

Receptionist

Hotel Silver
2010.07 - 2012.10

Bachelor - Economy of commerce

University of Partium
2007.09 - 2010.06

High School Diploma - Mathematics and Informatics

Theoretic High School
2003.09 - 2007.06
Maria Vanessa Heveli