MARKO FARKAS
Cruise Line Specialist
Summary
Strategic and results-oriented operations professional with experience in global logistics, process optimization, and cross-functional leadership. Skilled in building effective reporting systems, integrating software solutions such as NICE and SharePoint, and transforming raw data into actionable insights for senior management and executives. Proven ability to manage complex workflows across international markets, resolve high-impact operational challenges, and drive performance improvements through analytical thinking and technology-driven solutions. Fluent in English and Hungarian, with a consistent track record of exceeding KPIs and contributing to organizational growth.
Technical Skills
- Microsoft Excel (Advanced): PivotTables, Macros, Dashboards, Automated Reporting
- Microsoft SharePoint & OneDrive: File Structure Creation, Access Management, Collaboration Tools
- NICE Software: Case Management Workflow Implementation
- PowerPoint & Word: Report Creation, Executive-Level Presentations
- Data Consolidation & Cleaning: Admin Portal Data Structuring
- Reporting Systems Development: Template Design & Standardization
- Process Automation: Time-based Sorting, Formula Creation
- ERP/CRM Systems
Overview
2
2
years of professional experience
2
2
Languages
Work History
Cruise Line Specialist
Ecolab
Budapest, Hungary
12.2023 - Current
- Led the successful implementation of NICE software for the Budapest Marine team, streamlining case management workflows and significantly improving operational efficiency.
- Coordinated and prioritized daily operations for UK and Norwegian clients, managing over 30 requests per day, ensuring seamless service delivery and maintaining consistent communication with stakeholders across multiple time zones.
- Resolved $40K+ in monthly invoice holds for clients like Carnival Cruises by strengthening customer relationships and issue tracking.
- Investigated and settled 20+ invoicing/purchasing disputes a month by implementing a new tracking system to increase resolution time and efficiency by over 30%.
- Delivered weekly analytic insights to Corporate Account Managers and senior leadership, leading to an 80% increase in KPI scores for UK and Norwegian markets.
Contingent Open Order Management
Ecolab
Budapest
08.2023 - 12.2023
- Analyzed 30+ incoming order requests per week, identifying shortages and reducing backlog, cutting team workload by 15%.
- Managed 500+ open orders for customers across Norway, Italy, Germany, and the UK over five months, boosting order efficiency by up to 50%.
- Collaborated with a 9-person team to ensure seamless day-to-day operations for all clients.
- Spearheaded a new cross-border communication system with US teams, improving collaboration and cutting average case resolution time by 12%.
Operations Support Analyst
Our Planet Recycling S.F
San Francisco (Remote)
11.2024 - Current
- Conducted ongoing quality audits of business data and internal processes to identify inconsistencies and drive targeted improvements.
- Designed and launched a standardized reporting system from the ground up, creating custom templates to unify data presentation across all departments.
- Improved document retrieval speed by 50% by building and organizing a company-wide file structure using OneDrive and SharePoint, streamlining access to critical information and enhancing team collaboration.
- Reduced KPI review time by 70% by consolidating raw data from the admin portal into automated Excel workbooks with macros and time-based sorting by month and year.
- Translated complex datasets into clear, actionable insights, delivering high-impact reports to senior leadership for strategic decision-making.
Education
High School Diploma -
Coronado High School
Las Vegas 08.2017 - 05.2020
GED -
International School of Berne
Berne 09.2020 - 06.2021
Skills
Project Coordination
Client Engagement
Cross-functional Teamwork
Operational Oversight
Process Management
Problem-solving
Stakeholder Communication Skills
Performance Metrics & KPI Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Support Analyst
Our Planet Recycling S.F
11.2024 - Current
Cruise Line Specialist
Ecolab
12.2023 - Current
Contingent Open Order Management
Ecolab
08.2023 - 12.2023
GED -
International School of Berne
09.2020 - 06.2021
High School Diploma -
Coronado High School
08.2017 - 05.2020
Languages
English
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)