Marko Predovan
Electrical Engineer
Budapest
Summary
Passionate electrical engineering graduate with a 2022 Bachelor's degree, eager to transition from a successful customer support role at PlayStation to a rewarding career in my field. A quick learner with a hunger for innovation, I bring a solid foundation in circuit analysis, digital systems, and power electronics. Dedicated to tackling complex challenges, I thrive in collaborative environments.
I am now seeking an entry-level position that will enable me to leverage my academic background, customer support experience, and unwavering passion for electrical engineering. With a strong commitment to continuous learning and a relentless drive to excel, I am confident in my ability to make a meaningful contribution to any forward-thinking organization.
Overview
1
1
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Support Specialist for PlayStation/Sony
Foundever
Budapest
06.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved 30+ customer inquiries per day
IT Technician
Ministry of Internal Affairs
Rijeka
04.2022 - 01.2023
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
AutoCAD Technician
Impeta d.o.o.
03.2019 - 09.2021
- Designed schematics for electrical installations of newly built houses and buildings using AutoCAD.
Massage Therapist
YesToBeauty d.o.o.
Opatija
04.2017 - 10.2017
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Advised clients on products we sold that would possibly help them with their individual needs.
Bartender
Restaurant More
Rab
06.2017 - 09.2017
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor's - Electrical Engineering
University of Rijeka
Rijeka 09.2018 - 05.2022
High School Diploma -
Prirodoslovna I Grafička Škola
Rijeka 04.2012 - 04.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Electrical engineering
undefinedTimeline
Technical Support Specialist for PlayStation/Sony
Foundever
06.2023 - Current
IT Technician
Ministry of Internal Affairs
04.2022 - 01.2023
AutoCAD Technician
Impeta d.o.o.
03.2019 - 09.2021
Bachelor's - Electrical Engineering
University of Rijeka
09.2018 - 05.2022
Bartender
Restaurant More
06.2017 - 09.2017
Massage Therapist
YesToBeauty d.o.o.
04.2017 - 10.2017
High School Diploma -
Prirodoslovna I Grafička Škola
04.2012 - 04.2015
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