Márta Némedy
Gödöllő,Hungary
Summary
Dedicated and results-driven Customer Order & Fulfillment Specialist with 3 years of experience in managing end-to-end order processes, ensuring timely delivery, and enhancing customer satisfaction. Proven ability to resolve complex customer inquiries, and collaborate cross-functionally to meet organizational goals.
Interested at analyzing customer needs, implementing process improvements, and maintaining high standards of quality and service.
Seeking to leverage expertise and a customer-centric approach in a Senior Customer Experience Specialist role to drive exceptional customer engagement, optimize service delivery, and contribute to organizational success.
Overview
27
27
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Customer Order & Fulfillment Specialist
GE Aviation Hungary Kft.
Veresegyhaz, Pest megye
2022.06 - 2025.06
- Process customer inquiries and orders and maintain business relationships with an assigned pool of Customers
- Escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution
- Work closely with Transportation, Warehousing, Planning, Sourcing and Engineering teams
- Accountable for the day-to-day execution of customer orders, track and trace, coordination of customer returns, warranty claims as well as ensuring that the customer receives an accurate invoice
- Manage critical metrics to include response time to customer, case fill and on-time delivery
- Collaborate with Team Leader to identify and implement strategic initiatives to enhance customer relationships
- Generate reports and regular review of account status and other duties as assigned by the Customer Service Team Leader
- Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions
account manager
Elyf ‘95 Kft.
Gödöllő, Pest megye
2019.01 - 2022.05
- Prepare statements on income – expenses – profit, ensure execution, inventory monitoring, marketing activities: write articles for websites, manage marketing (posters, magazines, flyers), contact external companies and suppliers, arrange contracts, execute meetings, review college’s work, organize preventive presentations, process webshop purchases by payment, send questionnaires, announcements, statements through company portal
office manager
Elyf ‘95 Kft.
Gödöllő, Pest megye
2017.03 - 2019.01
- Manage payroll, company balances, reconciliation statements, organize demands for payment, prepare invoices for accountancy, administrational tasks, organize meetings, develop strong business relationships with customers, prepare contracts, arrange orders
coordinator
Kodolányi János University of Applied Sciences, Media centrum
Budapest
2010.06 - 2017.03
- Administrational tasks, organize small and large meetings, coordinate timetables and exam schedules, keep in contact with teachers, prepare contracts, technical support and helpdesk assistance for students, write briefs
Office manager, account executive
4Cut Digital Workshop Kft.
Budapest
2007.12 - 2010.06
- Write briefs, keep in contact with clients, organize small and large meetings including weekly internal meetings, organize events, create invoices, booking expenses, stock managing, create financial statements and tabulations
Office manager
Hungarian House
Toronto, Canada
2000.01 - 2001.01
Tourist guide
Gödöllő Royal Palace
Gödöllő, Pest megye
1998.01 - 2000.01
Education
Grammar School - Music class
Erkel Ferenc Grammar School
1988.09 - 1992.06
High School -
Premontrei Szent Norbert High School
Gödöllő, Pest megye 1992.09 - 2000.06
Bachelor’s degree - Hungarian Ethnography, Hungarian Literature and Language, teacher’s training
University of Debrecen
Debrecen, Hajdú-Bihar 2001.09 - 2006.06
Skills
- SAP SD /OBC module
- Microsoft Office (Outlook, Word, Excel, Power Point)
- BABER Small Business
- Service orientation
- Clear communication
- Patience and empathy
- Customer advocacy
- Tact and diplomacy
- Problem-solving
Languages
English
Advanced
Personal Information
Date of birth: 09/25/81
Certification
ISO 9001 Internal Auditor
Timeline
Customer Order & Fulfillment Specialist
GE Aviation Hungary Kft.
2022.06 - 2025.06
account manager
Elyf ‘95 Kft.
2019.01 - 2022.05
office manager
Elyf ‘95 Kft.
2017.03 - 2019.01
coordinator
Kodolányi János University of Applied Sciences, Media centrum
2010.06 - 2017.03
Office manager, account executive
4Cut Digital Workshop Kft.
2007.12 - 2010.06
Bachelor’s degree - Hungarian Ethnography, Hungarian Literature and Language, teacher’s training
University of Debrecen
2001.09 - 2006.06
Office manager
Hungarian House
2000.01 - 2001.01
Tourist guide
Gödöllő Royal Palace
1998.01 - 2000.01
High School -
Premontrei Szent Norbert High School
1992.09 - 2000.06
Grammar School - Music class
Erkel Ferenc Grammar School
1988.09 - 1992.06