Md. Rashidul Haque
Budapest,Hungary
Summary
A dedicated and results-driven individual with a strong academic foundation in Business Administration. With a Bachelor of Business Administration (B.B.A) in Management Studies from Jagannath University, I am eager to apply my academic knowledge in the business world. I possess an analytical mindset, critical thinking abilities, and a keen interest in enhancing organisational effectiveness through management strategies. Dedicated Customer Service Executive with a strong academic foundation in Business Administration. Delivered exceptional customer satisfaction through effective communication and problem resolution. Focused on enhancing organisational effectiveness by leveraging analytical skills and management strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Multidrive Services Limited
Dhaka
10.2017 - 01.2026
- Customer Service Executive deputed to Dutch Bangla Bank PLC. Call Centre, ADC Division.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Followed-up on customer interactions to provide further support.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Remained calm under pressure to handle customer complaints and solve problems.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Maintained comprehensive knowledge of company products, services, and policies to provide informed support.
- Coordinated with sales and technical teams to address customer needs, improving communication and service delivery.
- Identified opportunities to upsell and cross-sell products, contributing to sales targets.
Human Resources Executive
JM Security Co. Ltd.
Dhaka
08.2009 - 09.2017
- Managing the recruitment, selection, and retention
- Developing and implementing employee policies and procedures
Education
Master of Business Administration - management & Leadership
university of pecs
university of pecs( pte)01-2028
Bachelor of Business Administration (B.B.A) - Management Studies
Jagannath University
Dhaka01-2009
Higher Secondary Certificate (HSC) -
Dhaka Commerce College
Dhaka01-2005
Secondary School Certificate (SSC) -
Blue Bird High School
Sylhet01-2003
Skills
- Customer Service
- Communication
- HR
- Recruitment
- Leadership
- Team Collaboration
- Conflict Resolution
- Analytical Skills
- Technical Proficiency
- Microsoft Office Suite
- Customer service
- Customer complaint handling
- Team collaboration
- Customer services
- Customer follow-up
- Customer engagement and interaction
- Sales support
- Call centre experience
- Customer complaint management
- Customer and staff support
- Complaint resolution
- Chat support familiarity
- Live chat operation
- Language fluency
- Call handling metrics understanding
- Problem Diagnosis
- Positive telephone manner
- Emergency call handling
- Telephone etiquette
- Basic accounting
- Customer retention strategies
- Client retention strategies
- Feedback receptiveness
- Problem resolution
- Conflict management
- CRM/CRO
- Employee hiring and onboarding
- Telemarketing
Certification
IELTS (International English Language Testing System)
Languages
English
Upper Intermediate
B2
Bengali
Advanced
C1
Hindi
Elementary
A2
Urdu
Elementary
A2
Hobbies and Interests
I have a passion for learning about global business trends, leadership theories, and the growing impact of digital marketing on business success.
Personal Information
Passport Number: A06225799
Hobbies and interests
- travelling
- photography
- watching movie
Accomplishments
- Built and nurtured key client relationships to grow profit by 5%.
- Worked directly with senior leadership to develop and administer per year department budget.
- Planned and coordinated projects resulting in increased results.
Timeline
Customer Service Executive
Multidrive Services Limited
10.2017 - 01.2026
Human Resources Executive
JM Security Co. Ltd.
08.2009 - 09.2017
Master of Business Administration - management & Leadership
university of pecs
Bachelor of Business Administration (B.B.A) - Management Studies
Jagannath University
Higher Secondary Certificate (HSC) -
Dhaka Commerce College
Secondary School Certificate (SSC) -
Blue Bird High School