Mehrez Nabky
Business Analyst
Budapest
Summary
Results-driven Business Analyst with 7+ years of experience in process optimization, data analysis, and cross-functional project management. Proven track record of driving operational, analytical, and financial performance improvements. Skilled in team training and leadership, with a strong background in driving successful outcomes. Master's degree scholar specializing in environmental engineering, bringing a unique perspective to problem-solving and decision-making.
Overview
8
8
years of professional experience
3
3
Languages
7
7
years of post-secondary education
Work History
Business Analyst - Customer Experience (CX)
Maids.cc
09.2017 - 11.2024
- Spearheaded a client retention program, achieving an 85% retention rate despite a 33% monthly fee increase post-COVID-19, ensuring sustained revenue and client satisfaction.
- Developed and led a comprehensive contract renewal program resulted in a 40% increase in renewal rates.
- Developed and implemented high-quality training program to accelerate onboarding and optimize workforce efficiency helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Environmental Engineer Trainee
Phoenix Consultation Engineering
12.2017 - 12.2020
- Managed and executed sewerage network documentation, regional planning, and waste dump rehabilitation, overseeing the restoration of three waste dumps and sewage networks spanning over 10 km².
Registration Officer
GOPA-DERD
02.2017 - 04.2017
- Converted and organized over 10,000 paper-based profiles into a digital database, streamlining data management and retrieval.
Education
Master of Science - Environmental Engineering
09.2022 - 06.2024
- Relevant Coursework: Environmental Law, Waste management, Project management,Renewable energy, Energy Efficiency.
- SCYP Scholarship, 2022 from Hungary Helps
- Thesis Statement: The need and opportunities to reduce energy usage in public buildings sector
Bachelor of Science - Civil Engnineering
09.2012 - 05.2018
Skills
Requirements gathering
Analytical thinking
Project management
Business process improvement
Decision-making
Microsoft Office Suite
Customer needs assessment
CRM systems
Tableau expertise
QGIS
Problem-solving
Customer relationship management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Native language
English
Proficient
C2
Hungarian
Elementary
A2
Timeline
Szent István University - Master of Science, Environmental Engineering
09.2022 - 06.2024
Environmental Engineer Trainee - Phoenix Consultation Engineering
12.2017 - 12.2020
Business Analyst - Customer Experience (CX) - Maids.cc
09.2017 - 11.2024
Registration Officer - GOPA-DERD
02.2017 - 04.2017
Homs University - Bachelor of Science, Civil Engnineering
09.2012 - 05.2018