Mehrez Nabky
Business Analyst
Budapest
Summary
Results-driven Business Analyst with 7+ years of experience in process optimization, data analysis, and cross-functional project management. Proven track record of driving operational, analytical, and financial performance improvements. Skilled in team training and leadership, with a strong background in driving successful outcomes. Master's degree scholar specializing in environmental engineering, bringing a unique perspective to problem-solving and decision-making.
Overview
8
8
years of professional experience
3
3
Languages
7
7
years of post-secondary education
Work History
Business Analyst - Customer Experience (CX)
Maids.cc
09.2017 - 11.2024
- Spearheaded a client retention program, achieving an 85% retention rate despite a 33% monthly fee increase post-COVID-19, ensuring sustained revenue and client satisfaction.
- Developed and led a comprehensive contract renewal program resulted in a 40% increase in renewal rates.
- Developed and implemented high-quality training program to accelerate onboarding and optimize workforce efficiency helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Environmental Engineer Trainee
Phoenix Consultation Engineering
12.2017 - 12.2020
- Managed and executed sewerage network documentation, regional planning, and waste dump rehabilitation, overseeing the restoration of three waste dumps and sewage networks spanning over 10 km².
Registration Officer
GOPA-DERD
02.2017 - 04.2017
- Converted and organized over 10,000 paper-based profiles into a digital database, streamlining data management and retrieval.
Education
Master of Science - Environmental Engineering
09.2022 - 06.2024
- Relevant Coursework: Environmental Law, Waste management, Project management,Renewable energy, Energy Efficiency.
- SCYP Scholarship, 2022 from Hungary Helps
- Thesis Statement: The need and opportunities to reduce energy usage in public buildings sector
Bachelor of Science - Civil Engnineering
09.2012 - 05.2018
Skills
Requirements gathering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Arabic
Native language
English
Proficient
C2
Hungarian
Elementary
A2
Timeline
Szent István University - Master of Science, Environmental Engineering
09.2022 - 06.2024
Environmental Engineer Trainee - Phoenix Consultation Engineering
12.2017 - 12.2020
Business Analyst - Customer Experience (CX) - Maids.cc
09.2017 - 11.2024
Registration Officer - GOPA-DERD
02.2017 - 04.2017
Homs University - Bachelor of Science, Civil Engnineering
09.2012 - 05.2018
Similar Profiles
Jasmin V. RiveraJasmin V. Rivera
Private Nanny at Maids.CCPrivate Nanny at Maids.CC
Estel PascuaEstel Pascua
Accommodation Facilitator at MAIDS.CCAccommodation Facilitator at MAIDS.CC
Mario TomehMario Tomeh
Doctor Supervisor at Maids.ccDoctor Supervisor at Maids.cc