Overview
Work History
Education
Skills
Languages
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Timeline
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Mia Raičević

Overview

2
2
years of professional experience

Work History

Receptionist

Iberostar Heritage Grand Perast 5*
07.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Hostess

Iberostar Heritage Grand Perast 5*
07.2019 - 08.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Science - Computer Science

University of Debrecen
Debrecen, Hungary
06.2024

High School Diploma -

Gimnazija "Stojan Cerović"
Nikšić, Montenegro
06.2019

High School Diploma -

Music High School "Dara Čokorilo"
Nikšić, Montenegro
06.2019

Skills

  • Visitor Check-In
  • Reception Desk Management
  • Guest Relations
  • Warm and Friendly
  • Interactive Communication Skills
  • Performance Improvement
  • Organization and Efficiency
  • Time Management
  • Making Appointments
  • Call Answering and Routing

Languages

Serbian
Native language
English
Advanced
C1
French
Upper intermediate
B2
German
Elementary
A2
Italian
Elementary
A2
Hungarian
Elementary
A2

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Timeline

Receptionist

Iberostar Heritage Grand Perast 5*
07.2021 - 08.2021

Hostess

Iberostar Heritage Grand Perast 5*
07.2019 - 08.2019

Bachelor of Science - Computer Science

University of Debrecen

High School Diploma -

Gimnazija "Stojan Cerović"

High School Diploma -

Music High School "Dara Čokorilo"

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Mia Raičević