Michael Jimenez Escudero

Drive standard collections procedures.

Deliver KPI targets set for each team member.

Develop key metrics and scorecards to measure and drive success of the group, working closely with the department manager.

Attract and develop a team to manage the start-up and transition phase and then mature into a high performance group over time.

Develop a team environment and culture that supports the attraction and retention of quality talent.

Partner with the transition team to ensure quality and timely on-boarding and transition of work from EU sites into the BSC.

Build a culture of operational excellence, customer service and continuous improvement.

Responsible for development and administration of annual budgets for the department.

Ensure the team operates in a manner consistent with company policies/philosophy, ethics and legal requirements.

Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.

Resolved complex accounting discrepancies through thorough investigation, analysis, and collaboration with relevant parties.

• Conducted periodic audits of credit control processes, identifying areas for improvement and implementing corrective measures accordingly.
• Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
• Regularly reviewed customer credit limits, adjusting them based on payment trends and financial health to strike the right balance between risk management and sales growth.
• Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
• Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
• Provided ongoing training and mentorship to junior credit controllers, fostering a culture of continuous learning within the team.

Working on the Receivables Department of the World’s leader car rental
company. My main task is to control and improve the payment behavior of my customers by contacting them via e-mail or telephone.

They are Huge Travel Agencies which rent cars from Avis on a regular basis in Spain. In case of queries, it's also my responsibility to solve them. I am in contact with all the other departments of the company on a daily basis in order to assign tasks if necessary and control the resolution within SLA in order to increase efficiency.

• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Reduced response time for customer inquiries by streamlining communication processes.
• Tracked customer interactions, helping the team identify trends and areas of improvement in service delivery.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.