Films
Mihály Vitai
Customer Service Coordinator
Debrecen
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in automotive industry.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Customer Service Coordinator
Schaeffler
04.2020 - Current
- Maintain customer master data
- Manage customer portals
- Handle escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Take ownership of customer issues and followed problems through to resolution.
- Self-motivated, with strong sense of personal responsibility
- Handle and confirm customer orders
- Track delivery deadlines and confirmations
- Submit advices, request transports
- Manage incoming customer logistics complaints, promotes and continually improves customer service quality and satisfaction with cost-effective approach
Purchaser
Tigáz
01.2017 - 03.2020
- Tendering for the works and services
- Requisition of quotations
- Valuation of quotations
- Preparation contracts in accordance with the company's and Eni's procurement directives
- Keeping daily contact with other teams within the company (HR, finance, etc)
- Handling incoming offers, searching for new possibilities for the company
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Coordinator of Gas Meter Readers
Tigáz
01.2013 - 12.2016
- Coordinating, verifying and supporting readers’ daily work
- Controlling daily datas in SAP
- Reporting for other units
- Maintenance master data in SAP
- Handling customers’ reclamations
Contact Center Representative
Tigáz
01.2012 - 01.2013
- Handling customers’ master data
- Administration universal service contracts
- Handling customers’ reclamations
Reference of Customer Services
E-on
01.2003 - 12.2007
- Handling incoming requisitions, orders
- Preparation customers’ master data in SAP
- Contact with customers and cooperation with other units
- Handling reclamations of invoicing
Education
IT Administrator - Technical And Further Education
Beregi Alapítványi Gimnázium
Kisvárda 09.2013 - 05.2016
Secondary School -
Bessenyi György Secondary School
Kisvárda 09.1996 - 06.2000
Skills
Expert in organising emergency transports
Problem-Solving
Teamwork and collaboration
Scheduling
Report preparation
Shipping, receiving, and warehousing
Certification
[SUPER-G for Ford Production and Service Suppliers ], [Ford]
Interests
Cooking, Music
I like to cook for my family and friends and then enjoy the meal with a glass of fine wine.
Timeline
[SUPER-G for Ford Production and Service Suppliers ], [Ford]
08-2023
[CMMS3 (eDDL/DDL) for Ford Production Suppliers], [Ford]
08-2023
[MP&L Initial Supplier Training (Europe)], [Ford]
08-2023
Customer Service Coordinator
Schaeffler
04.2020 - Current
Purchaser
Tigáz
01.2017 - 03.2020
IT Administrator - Technical And Further Education
Beregi Alapítványi Gimnázium
09.2013 - 05.2016
Coordinator of Gas Meter Readers
Tigáz
01.2013 - 12.2016
Contact Center Representative
Tigáz
01.2012 - 01.2013
Reference of Customer Services
E-on
01.2003 - 12.2007
Secondary School -
Bessenyi György Secondary School
09.1996 - 06.2000