Milica Bozhinovska
Potters Bar
Summary
Highly organised and motivated business support professional with hands-on experience in administration, operations, compliance, and client communication within a fast-paced working environment. Experienced in coordinating property inspections, managing high volumes of emails and bookings, supporting compliance processes including BS7858 vetting, and assisting with accreditations such as COP119 and SafeContractor. Confident using Microsoft Office and preparing reports, spreadsheets, and business documentation with strong attention to detail. Currently studying LLB Law at University of Westminster, with a strong interest in administration, operations, compliance, and professional office environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations & Compliance Assistant
Just Protect It Limited
London
2023.06 - 2026.02
- Coordinated daily administrative and operational activities across the business in a fast-paced environment
- Scheduled property inspections and managed communication with tenants, clients, and inspectors to ensure smooth operations
- Handled high volumes of email correspondence, booking administration, and client enquiries professionally and efficiently
- Assisted with compliance processes including BS7858 vetting and maintaining accurate personnel and company records
- Supported accreditation and compliance work for industry standards including COP119 and SafeContractor
- Produced weekly and monthly operational and financial reports using Microsoft Excel
- Maintained spreadsheets, databases, and internal documentation with strong attention to detail
- Assisted with invoice checks, document preparation, and general office administration
- Organised calendars, meetings, and operational schedules while prioritising multiple tasks simultaneously
- Assisted with website updates and user experience improvements to support customer engagement and business growth
- Worked closely with management to support business operations and resolve day-to-day issues efficiently
- Conducted site visits and assisted with operational coordination to support service delivery and client requirements
- Assisted with drafting contracts, policies, and business documentation prior to legal review
- Prepared and reviewed internal business documents and agreements for management and solicitor review
- Supported the preparation of contracts, terms and conditions, and compliance documentation
Education
GCSEs -
Roding Valley High School
Loughton, London 2020.02 - 2022.06
BTEC Level 3 Extended Diploma - Protective Public Services
New City College
Loughton, London 2022.09 - 2024.05
Bachelor’s degree - Law
University of Westminster
London 2024.09 -
Skills
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Administrative and office support
- Email and calendar management
- Property inspection scheduling and coordination
- Client, tenant, and contractor communication
- Compliance administration and document management
- BS7858 vetting support
- Report preparation and data entry
- Organisation and multitasking
- Attention to detail
- Professional written and verbal communication
- Time management and prioritisation
- Policy and procedure documentation
- Legal document drafting support
- Accreditation support (COP119, SafeContractor)
Languages
Macedonian
Proficient (C2)
English
Proficient (C2)
Serbian
Advanced
Croatian
Intermediate
Bulgarian
Intermediate
Affiliations
- Basketball
- Running
- Cooking
Accomplishments
Law and Professional Development Job Simulation
• Completed a job simulation involving key skills relevant to a graduate role at Clyde & Co.
• Reviewed information regarding the steps required to become a qualified solicitor in the UK
• Reviewed a template CV and provided corrections / updates to improve the CV for an application for graduate role at Clyde & Co.
• Reviewed a commercial case study and considered hypothetical interview questions to practise for real-life case study interviews
• Practised my presentation skills by preparing and presenting my answers to the case study
• Reviewed an employment contract and responded to questions from the client to help them understand whether they need to make changes to employment contracts for new starters
• Drafted a fee letter to the client detailing the work that the team will complete on the relevant finance transaction
Research Excellence Award
• Created a Poster for the Guided Project (Law)
• Legal Research using WestLaw, LEXISNEXIS and Heinonline
• This Certificate recognises hard work, engagement and academic excellence.
A&O Shearman Employment Law Job Simulation on Forage
• Completed a job simulation involving legal advisory tasks for A&-O Shearman
• Utilized legal knowledge to categorize items in an employee contract list into mandatory, desirable, and inappropriate information
• Reviewed ACAS guidelines on employment contract termination, discrimination, bullying, and harassment
• Evaluated policy compliance and suggested changes through concise email correspondence
RPC Commercial Law Job Simulation:
- Draft a letter responding to a potential claim relating to a collapsed bridge.
- Leave a voicemail for a client.
- Produce a research note on a potential client for a Partner briefing.
- Review a celebrity publicity agreement relating to the launch of a champagne brand.
Certification
- SIA Licence
- First Aid level 2
- Fire Marshal level 2
- BS7858 Certificate
Timeline
Bachelor’s degree - Law
University of Westminster
2024.09 -
Operations & Compliance Assistant
Just Protect It Limited
2023.06 - 2026.02
BTEC Level 3 Extended Diploma - Protective Public Services
New City College
2022.09 - 2024.05
GCSEs -
Roding Valley High School
2020.02 - 2022.06