MÓNIKA KARAKAS
Budakalasz
Summary
With a solid background at Kofax, I am very good at ERP and critical thinking, alongside a high level of accuracy, streamlining order processes, and enhancing customer satisfaction. My proactive approach and detail orientation have significantly improved operational efficiency, demonstrating my ability to lead and innovate in challenging environments.
Overview
15
15
years of professional experience
Work History
Order fulfillment and licensing specialist
Kofax
Budapest
01.2023 - Current
- Ensuring a fast and unproblematic handling of the order process of Kofax in EMEA
- Creating of customer orders in the ERP system
- Creating of order documentation and responsibility for the delivery
- Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility)
- Communication with sales and inside sales of our local entities
- Interface to manufacturing in terms of fulfilling the day-to-day business
Transport organizer and distribution specialist
Total Energies Lubricants Hungary Kft
Budapest
01.2022 - 01.2023
- Handle incoming order requests in SAP (from resellers and industry clients)
- Keep contact with sales representatives on daily basis and forward information about customer requests and issues
- Occasionally give feedback to the clients about products availability and the current status of shipments
- Work together with warehouse management actively to keep up to date on ordered or substitution goods
- Create invoices (Credit, Debit or ZRE regarding return shipments)
- Manage invoicing and participate in monthly closure actively
- Agree with RABEN/DHL about ongoing shipments/lost goods/delays
- Keep contact with suppliers regarding dangerous goods and book the transportation based on the contracts via mail or Raben site
- Handle IBC and empty drums delivery on Raben site back to the warehouse in Pohorelice
Credit Controller
Sberbank Zrt
Budapest
04.2022 - 12.2022
- Analyze loan applicant's credit score to determine their credit risk and ability to pay back the loan
- Upload data into Bank's system
- Require missing items to complete the process
- Keep contact with related fields within the company, primarily sales colleagues
- Conduct background checks on potential customers and their ability to pay back the loan
- Approve or reject the applications based on the result
- Send on to the disbursement field to finalize the process
Support Specialist
DHL
Budapest
05.2018 - 04.2020
- Support customers - primarily IBM and work up requests received by Virtual Call Center and email (Outlook)
- Investigate and follow up uncompleted, non-identifiable returns and provide solution to get them closed
- Keep contact with IBM engineers and warehouses also suppliers on daily basis
- Seek out alternative solution for ADHOC cases
- These requests exceed the normal weight and dimensions or are dangerous goods such as batteries
- Create country specific reports in Excel regarding open cases and the correct statuses
- Use and update customer's and DHL owned systems (Centiro, CPPS)
- Check and resolve issues escalated by IBM - accelerate the ongoing processes or find alternative solution for these returns
- For example in Covid to find open dropped off location for the computer spare parts concerning the fees and the fastest route at the same time
Retail Lending - Fixed term position
CIB Bank
Budapest
12.2014 - 06.2015
- Fixed term position
- Support the completion of credit request forms
- Keep contact via phone, email and in personal with related field colleagues (sales field, compliance)
- Record data to Workflow system
- Check incoming applications alongside the company's guideline
Financial Assistant/Trainee
National Institute of Education and Museum
Budapest
12.2014 - 06.2015
- Manage the Database in English and Hungarian
- Participate in collection organization and culling
- Take care of library stock
- Be the first point of contact to library users
- Support the establishment of new cataloging systems
Trainee
Fe-Group Invest
Budapest
01.2010 - 01.2011
- Participate in the financial processes
Trainee
Profit and Loss Kft
Budapest
06.2010 - 10.2010
Education
Business Economics and Management - Enterprises in International Environment
Harsányi János College
Budapest06.2011
High School Education -
Rákóczi Ferenc Gimnázium
Budapest05.2006
Skills
- ERP
- Salesforce
- SAP
- Outlook
- Excel
- Schedule management
- Data entry
- Critical thinking
- License application review
- Written communication
- Problem-solving
- Detail orientation
- Interpersonal skills
Websites
Languages
English, Advanced
Timeline
Order fulfillment and licensing specialist
Kofax
01.2023 - Current
Credit Controller
Sberbank Zrt
04.2022 - 12.2022
Transport organizer and distribution specialist
Total Energies Lubricants Hungary Kft
01.2022 - 01.2023
Support Specialist
DHL
05.2018 - 04.2020
Retail Lending - Fixed term position
CIB Bank
12.2014 - 06.2015
Financial Assistant/Trainee
National Institute of Education and Museum
12.2014 - 06.2015
Trainee
Profit and Loss Kft
06.2010 - 10.2010
Trainee
Fe-Group Invest
01.2010 - 01.2011
Business Economics and Management - Enterprises in International Environment
Harsányi János College
High School Education -
Rákóczi Ferenc Gimnázium
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