Márta Bagány

• Provided support for German-speaking customers in Germany, Austria, and Switzerland
• Handled customer inquiries via phone & email, managing orders, returns & refunds
• Resolved complaints, ensuring customer satisfaction & process efficiency
• Collaborated with internal teams and utilized CRM systems for documentation
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Exam preparation (Goethe, Telc, TestDaF) & medical language coaching
• Teaching at all levels of public education (primary, secondary, adult)

Managed customer accounts, resolved service issues, and processed high-volume requests for German-speaking customers in Germany, Austria, and Switzerland

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Liaised with medical chambers & hospitals for licensing processes
• Managed documentation, scheduling, and regulatory compliance tasks

• Provided administrative support, assisted new students & enhanced internal processes