Invesments
Máté Szoboszlai
Claim Handler
Nyíregyháza
Summary
Accomplished professional with a proven track record in claims processing and customer service, notably at Sematic / Wittur HU. Excelled in technical aptitude, problem-solving, and teamwork, significantly enhancing workflow efficiency and client satisfaction. Demonstrated exceptional decision-making and Microsoft Office proficiency, driving substantial improvements in process accuracy and team collaboration. Always keen to learn and improve in the current working environment with quick learning ability. Excellent understanding of boundaries for customer satisfaction with a good feel of the response from customers. Focuses on improving the workability for all colleagues.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Claim Handler
Sematic / Wittur HU
01.2024 - Current
- Kept direct contact with customers via email.
- Worked in alignment with Engineering and Quality Department for a solution and responsibility for claims.
- Processed claims through the ticketing system, claim management system and internally with the corporate system from first response all the way to billing.
- Involved in the claim analysis to determine responsibility and rootcause.
- Deeply involved in improvements of our workflow, processes and to minimize manual mistake possibilities.
Claim Analysis / Elevator Technician
Sematic / Wittur HU
05.2023 - 12.2023
- Recorded claims to internal database.
- Performed root cause analysis, and containment and improvement actions with 5W2H forms and 8D reports.
- Determined responsibility.
- Actively participated in site visits, online- and in person meetings internally.
- Return Material Authorization analysis and handling through our corporate systems.
- In close contact with Engineering, Production, Order Processing and Sales Departments.
- Regularly made and updated KPI, Data representation, Pivot Table and other advanced Excel sheets.
Quality Technician / Elevator Production Techician
Sematic / Wittur HU
06.2022 - 05.2023
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Sampled materials and products to conduct in-depth measurements and tests.
- Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
- Overwatched the Quality Inspectors as a Quality Team Leader.
- Actively taken part in project quality inspections, like new product families, fire tests and other sample productions.
- Inspected prototype components with ISIR inspection and documentation method.
- Inspected custom commissions, packing methods.
- Evaluated nonconformities in production.
- Evaluated reproductions.
- Took part in spotwelding rip and tear inspection, folding machine ability test.
- Performed trainings and quality alerts for production colleagues.
- Inspected incoming material with IQC forms, PPAP.
- Performed unknown material or component identification.
- Initiated claims toward supplier for non conforming material.
- Took active part in audits.
- Took active part in improving the internal processes, workflow and documentation.
Commissioner and Incoming Material / Warehouse
Sematic / Wittur HU
11.2021 - 06.2022
- Incoming material handling from delivery company's vehicle, in warehouse and on internal corporate systems.
- Stock management with internal tracking system.
- Kan-ban system management.
- Actively took part in annual stock count.
- Component identification via technical drawings.
- Assembled complex component kits according to work instructions.
- Actively communicated with Delivery drivers, Production and Logistics.
Self Employed Delivery Driver
GTS / United Kingdom
01.2018 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps, business offices, factories, building sites, warehouses.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Deputy Manager / Restaurant Manager
Patisserie Valerie / United Kingdom
01.2016 - 04.2018
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Made and managed fresh and frozen product orders.
- Performed and coordinated stock counts regularly.
- Took active part in serving the customers, helped in the kitchen.
- Overlooked the staff in less busy times.
- Handled customer claims and complaints in a professional and calm manner.
- Made and micromanaged rotation for the staff.
- Actively communicated and reported to the Area Manager.
Education
SAT, GCSE -
Kazinczy Ferenc Gimnázium
Nyiregyhaza, Hungary 04.2001 -
Excel For Beginners Course - IT
Gerilla Mentor Club
Online 04.2001 -
Data Science And SQL Fundamentals - IT
Gerilla Mentor Club
Online 04.2001 -
NVQ Certificate in Food Preparation And Cooking - Chef And Restaurant
Reading College
Reading / United Kingdom 04.2001 -
NVQ Certificate in Food And Beverage Service - Chef And Restaurant
Reading College
Reading / United Kingdom 04.2001 -
QCR Functional Skills Qualification in English - Chef And Restaurant
Reading College
Reading / United Kingdom 04.2001 -
QCR Functional Skills Qualification in Math - Chef And Restaurant
Reading College
Reading / United Kingdom 04.2001 -
IT - IT
Inczédy György Szakgimnázium, Szakközépiskola
Nyiregyhaza, Hungary 04.2001 -
Skills
Accuracy and Precision
Technical aptitude
Customer Service
Microsoft Office
Problem-Solving
Time Management
Multitasking
Decision-Making
Reporting skills
Interests
Crypto Currencies
Engineering
Heavy Machinery
Vehicles
Timeline
Claim Handler
Sematic / Wittur HU
01.2024 - Current
Claim Analysis / Elevator Technician
Sematic / Wittur HU
05.2023 - 12.2023
Quality Technician / Elevator Production Techician
Sematic / Wittur HU
06.2022 - 05.2023
Commissioner and Incoming Material / Warehouse
Sematic / Wittur HU
11.2021 - 06.2022
Self Employed Delivery Driver
GTS / United Kingdom
01.2018 - 05.2022
Deputy Manager / Restaurant Manager
Patisserie Valerie / United Kingdom
01.2016 - 04.2018
SAT, GCSE -
Kazinczy Ferenc Gimnázium
04.2001 -
Excel For Beginners Course - IT
Gerilla Mentor Club
04.2001 -
Data Science And SQL Fundamentals - IT
Gerilla Mentor Club
04.2001 -
NVQ Certificate in Food Preparation And Cooking - Chef And Restaurant
Reading College
04.2001 -
NVQ Certificate in Food And Beverage Service - Chef And Restaurant
Reading College
04.2001 -
QCR Functional Skills Qualification in English - Chef And Restaurant
Reading College
04.2001 -
QCR Functional Skills Qualification in Math - Chef And Restaurant
Reading College
04.2001 -
IT - IT
Inczédy György Szakgimnázium, Szakközépiskola
04.2001 -
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