Allan Mwarema

Implemented capital markets projects in Kenya, Tanzania, Malawi, Zambia and Ghana for handling more than $5bn in AuM across financial institutions.

• Led the implementation and support of customized software solutions for capital markets clients, including wealth managers, pensions administrators, and custodians.
• Managed the end-to-end delivery of multiple projects, overseeing timelines, resources, and client communications to ensure successful go-live.
• Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
• Collaborated with cross-functional teams to ensure system optimizations and improvements based on client feedback, driving continuous performance and enhancements.
• Engaged directly with key stakeholders to gather system requirements, conduct gap analysis, and deliver tailored solutions that meet complex client needs and regulatory standards.
• Provided leadership and mentorship to junior team members, offering guidance on best practices and supporting their development through training sessions and shadowing.
• Oversaw post-implementation support to ensure system stability and client satisfaction, addressing issues within SLAs and recommending improvements for ongoing system performance.
• Supported asset portfolios across categories like fixed income, equities, and real estate, ensuring accurate valuations using methods like mark-to-market and amortization.
• Delivered timely jurisdiction-specific regulatory reports, ensuring compliance with local financial reporting requirements.
• Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.

• Collaborated with project managers to implement tailored software systems, focusing on data importation and augmentation from legacy systems to new platforms.
• Worked closely with technical teams to ensure data was extracted from existing systems and transformed to fit the new system's requirements for financial services clients, ensuring successful deployment and integration.
• Conducted technical analysis, troubleshooting, and issue resolution during implementation and ongoing system support phases.
• Communicated regularly with clients to gather requirements, track project progress, and ensure timely delivery of software updates and new releases.
• Assisted in the identification of software defects and quality assurance testing to ensure compliance with client specifications and regulatory standards.
• Contributed to the documentation of technical specifications and user manuals, ensuring accurate and comprehensive records for future reference.
• Supported senior staff in project management tasks and assisted in coordinating stakeholder communications and project deliverables.
• Trained new support analysts, contributing to the overall growth and success of the team.
• Monitored helpdesk and responded to incoming tickets to address support needs.

• Provided front-line support for capital markets software products, ensuring effective issue resolution and troubleshooting for clients.
• Assisted in the deployment and implementation of software solutions for clients in the financial services sector, ensuring systems were set up to meet client-specific requirements.
• Conducted basic system analysis and worked with senior analysts to address any software defects or performance concerns.
• Contributed towards a culture of continuous improvement within the organization by actively participating in quality assurance activities.

Supported lighthouse suppliers across Europe, the Americas and China to meet regulatory compliance.

• Monitored helpdesk and responded to approximately 30 incoming tickets to address support needs per day.
• Proactively managed and validated supplier declarations and critical compliance data, ensuring accuracy and completeness to support customer program success.
• Collaborated with clients and internal teams to source and analyze supplier data, reducing support tickets and improving overall engagement and response rates.
• Sourced and validated compliance documentation across multiple regulations (REACH, RoHS, CMRT), ensuring suppliers met regulatory standards.
• Optimized supplier communication by sourcing and updating contact information, improving engagement across the supply chain.
• Worked closely with Supplier Intelligence Leads and Managers to address data issues and manage supplier ticket responses, ensuring timely resolution and efficient data handling.
• Maintained and updated supplier data across various systems, ensuring consistency and accuracy across Assent's database.
• Partnered with Program Success teams to ensure alignment with client expectations, executing strategic initiatives to drive supplier data accuracy and improve client satisfaction.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within fintech space, applying learned concepts directly into financial inclusion solutions.
• Conducted user acceptance testing on developed solutions
• Gained hands-on experience in various software solutions, increasing proficiency and expanding technical skill set.