My Phuong Tu
Drammen
Summary
Hardworking and passionate job seeker with an excellent analytics skills and a solutions oriented mindset.
Overview
16
16
years of professional experience
Work History
Advisor
Webhelp
09.2023 - Current
- Respond to customer inquiries via e-mail and telephone in an efficient, professional and friendly manner.
- Make customers feel safe and welcome when they are in contact with the bank
- Follow guidelines and processes set up by the bank.
Manager
Søderberg & Partners
10.2022 - 04.2023
- Assist brokers in day-to-day tasks related to serving customers in Private Member Insurance,
- Preparation of marketing materials and carrying out campaigns in accordance
Marketing plans, assisting with the preparation and execution of customer meetings and events - Answering e-mails from customers and insurance companies
AML & Sanctions Processing Specialist
Nordea, KYC Services
08.2018 - 03.2022
- Perform enhanced customers due diligence to Nordea`s customers that are classified high risk related to Money Laundering and terrorist financing.
- Special responsibility for handling of PEP ( Politically exposed persons).
Customer Production Officer
Nordea Bank Norge ASA
01.2014 - 01.2018
- Supporting for Corporate market
- Contact the administrator of the settlement at
bankruptcy estate - Establishment of companies in the
Cash Pool system - Implementation of credits to
companies
Customer Consultant
Nordea Finans Norway
01.2012 - 06.2014
- 1.line support for leasing of car og financing
- Handles inquiries from customers by telephone and e-mail in connection with car loans, leasing agreements and credit cards
Client Adviser
Nordea Bank Norge ASA
01.2008 - 02.2012
- Advice on loans, savings and insurance for the private market
- Answer Customer enquiry by phone and e-mails
Education
Intern Course -
Finfo - Finansieringsselskapens Forening
Oslo04.2013
Nordea Bank Standard Training Program For PBA -
Nordea
Oslo09.2008
Videregående Utdannelse -
Drammen Videregående
Drammen08.1992
Skills
- Product and Service Knowledge
- Customer Relations
- Customer Rapport
- Schedule Oversight
- Adaptability and flexibility
- Marketing knowledge
Positions and Volunteer work
- Volunteer in the Red Cross
- Employee Representative for Customer Production Office
- Ambassador for Great Place to Work for KYC- Services Nordea
Languages
Norwegian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Vietnamese
Intermediate (B1)
Spanish
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
Advisor
Webhelp
09.2023 - Current
Manager
Søderberg & Partners
10.2022 - 04.2023
AML & Sanctions Processing Specialist
Nordea, KYC Services
08.2018 - 03.2022
Customer Production Officer
Nordea Bank Norge ASA
01.2014 - 01.2018
Customer Consultant
Nordea Finans Norway
01.2012 - 06.2014
Client Adviser
Nordea Bank Norge ASA
01.2008 - 02.2012
Intern Course -
Finfo - Finansieringsselskapens Forening
Nordea Bank Standard Training Program For PBA -
Nordea
Videregående Utdannelse -
Drammen Videregående
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